ZUG meet ups - Join us and learn how to improve customer engagement with SalesIQ in real estate business
Greetings from Zoho SalesIQ! We hope you're having a great week. Customer engagement is crucial in the real estate industry where 24/7 support, potential lead generation and keeping up with industry trends and standards are all major influencing factors.
configure chatbot to be more interactive
Hi, my chatbot make the first welcome good and the first reply is good but chatboot continues to give visitor same question, instead saying for example: thanks for your kind request, you will receive a call from our operator soon. How to set up this action?
Web site unresponsive. Works when Salesiq is disabled.
Getting the following errors when navigating to any page on our web site. Disabling salesiq solves the issue otherwise the page remains a blank screen until it is manually refreshed :( Any ideas from anyone?
Installing Zoho SalesIQ directly from your WordPress admin page
Hi, I tried to install SAlesiq functionality following these instructions but it doesn't work. image 1 https://help.zoho.com/portal/en/kb/salesiq-2-0/installations/articles/wordpressinsalesiq#What_is_WordPress I also tried to insert the code into the
Need remote support on integrating Zobot with Zoho booking
I need Zoho partners assistance on integrating Zoho booking with Zobot. The idea is to fetch Zoho booking appointments right in to, Zobot chatbot.
Zoho SalesIQ slows website load times down
Hello, As Zoho should know, it's important to load a website fast for SEO. Once we add Zoho SalesIQ code to the website the load time and Core Web Vitals within Google Search Console turn very bad results. This negatively affects our SEO and rankings
can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats
Hello Mr. help, Can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats ? coz in our test , it seems that we can not set up certain rules
Zoho User Group meet-ups for US Pacific and mountain region!
Greetings from Zoho SalesIQ! We hope you're having a great week. Zoho SalesIQ has a fully refreshed look and feel in its all-new version 2.0 with a big bunch of brand-new features and we couldn't be happier about it! We wanted to make you a part of this
Widen your horizon and connect with customers via multiple platforms with Channels
Easy, fast, and secure communication with customers is one of the foundations for any successful business. Zoho SalesIQ is exceptionally good at improving business communication and enagement with its state-of-the-art tools. We are looking to expand our
Deprecation of older versions of Mobilisten (SalesIQ Mobile SDK)
Greetings from Zoho SalesIQ! On account of the recent enhancements and updates to the Mobilisten SDK, we have planned to mark older versions of the Mobilisten for future deprecation to ensure stable and smooth operations. Which versions does this affect?
Boost Your Sales Activities With Zoho Sales IQ
The world that we are living in today is governed by effective communication and technology as some of the most important driving factors of interaction between two people or parties. Rather, we are so used to communicating in the bat of an eye that now
Tips to build complex flows on the Codeless bot platform at ease!
Zoho SalesIQ's Codeless bot platform lets you build chatbots for your website without having to handle the complexity of writing code. This platform has a super-easy drag and drop user interface that makes bot building as easy as pie. On top of that,
Join us for a live session on the all new Codeless bots - the fastest way to build chatbots!
Hello everyone! We hope all is well with you. I'm sure a lot of you have a lot of questions with respect to chatbot building, the most popular ones being 'What if I'm a non-techie?', 'What if I don't love writing code but I still want a chatbot for my
Amplify customer engagement on your website with the Zobot!
Customer engagement plays a massive role in business outcomes - it works like magic when it comes to creating a better customer experience and higher retention. How great would it be if your chat bots could do this for you on your website - all without
GDPR and automatic data deletion
For legal purposes (LGPD, GDPR), I would like to obtain the following information about SalesIQ: - How long is chat history stored? - Within SalesIQ, how do I manually delete a contact? Because the option for this exclusion does not appear to me. Th
Integrate Zoho SalesIQ with new social network
Hi Zoho, Currently, Zoho SalesIQ supported chat in Facebook Messenger. I need to use SalesIQ on other social platform that haven't been built in Zoho SalesIQ. Like users chat on my social platform, we will forward conversation to SalesIQ to get the response
Activating Zobot instead of chat
Hi folks, I know this will be obvious, but I have not been able to locate the details on this via google or youtube. We've had SalesIQ life chat set up for a while now and it is working perfectly. I have just finished development of a Zobot (using codeless)
The all-new SalesIQ 2.0 chat window - To strengthen your customer support experience.
We hope you are all doing great. The SalesIQ team is overwhelmed with the response we got for our new version SalesIQ 2.0. It is a game-changer to most of our customers with the newly launched features such as People, Resources, Codeless bots, Channels,
Sales IQ Chat WordPress page give a 404
Wenn clicking in Zoho SalesIQ on the link to integrate the chat and after on the WordPress icon I'll be redirected to this page https://help.zoho.com/portal/en/kb/salesiq-2-0/integrations/cms/articles/live-chat-and-visitor-tracking-software-for-wordpress?source=Welcomepage
SalesIQ Status sometimes shows as not available
I have been made aware that our SalesIQ service is not available on our website. When I check the status via the app shortcut on my works laptop, the 'Available' button is orange. As soon as I hover over it, the service is Available and the service
SalesIQ not working any more , when user at mobile app send messa
Hi, SalesIQ not working any more , when user at mobile app send message it stuck at sending.. , the log show error "stream closed". it was working this morning.
Webinar: Power up your CRM with SalesIQ for skyrocketing conversions
Greetings from Zoho SalesIQ! We hope you're staying safe and healthy. We are back with another compelling session - one on how you can effectively reach out to your leads using the Zoho SalesIQ-CRM integration. Zoho SalesIQ is a super-powerful, real-time
Zoho User Group meet-ups for Australia and New Zealand!
Greetings from Zoho SalesIQ! We hope you're having a great week. As all of you might already know, Zoho SalesIQ has a refreshed look and feel in its all-new version 2.0 with a big bunch of brand-new features and we couldn't be happier about it! We wanted
Disable Chat for specific pages
We have just set this up and on one page for a checkout the SalesIQ is covering my checkout button. Is there a way for me to disable this for the page in question? Or any other option I might have for not having it block my checkout page?
Tip #7: Power of form controllers in SalesIQ - various outputs of a form
Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particular action or push the data to any application. This post will talk about how powerful these form
Zobot Sound
Hello, We have Zobot as a chat bot and it is really useful for us. One of the things that I would need some assistance with is the sound that the Zobot makes when you go on the landing page. Is there anyway that I can remove that sound/notification or
Any way to automatically add answers or faqs?
Hi, I'm new to Zoho overall and looking to implement SalesIQ on my site. I really like the idea of a knowledge base, etc but it seems like the only way to add new stuff is manually. Even in Zoho Flow there's no automation to add a new document. Like,
Join us to learn how to target and engage your mobile app users using Mobilisten! (Mobile SDK)
Do you use a mobile app for your business? And want to improve your in-app support and user engagement? Please join the webinar to check out how SalesIQ's Mobilisten can help you to target and engage your mobile app users. What is Mobilisten? Mobilisten
Sales IQ Chat Form Custom Field and Layout Rule
Hello, I think sales iq chat form custom field needs to be improved. I recommend to add country code field based on IP location (like zoho form) and we should create some layout rules for fields. Regards
Tip #6: Dynamic forms in Zoho SalesIQ for support representatives
How cool would it be if you could customize all the functionalities of your forms under one roof? Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particular
Email of Chat Transcript doesn't include first outbound message
I've noticed that if the operator starts a conversation outbound, then that first outbound message is not included in the Chat Transcript email that we get back.
Meet Answer bot - A resource-based support assistant
Answer bot is a smart new addition to assist your visitor alongside your support representatives. Answer bot is easy to set up, and it uses resources in your portal to answer your visitors' basic redundant questions. Answer bot is very effective for businesses
SalesIQ - Wordpress Chat Window not Showing Up
Hello Team, We are trying to use ZohoSales IQ with our wordpress site. (www.mayehair.com ) After Inserting the "Float Window" Code snippet to our site, we don't see the Chat Window Popup. The Chat Window is way down at the bottom of the page, where users don't go. Please Help
Join us for a live webinar and learn all about Answer bots in Zoho SalesIQ!
Greetings from Zoho SalesIQ! This July, at Zoho SalesIQ, we are hosting a webinar that will teach you all about Answer bots and how you can configure one for your website. What are Answer Bots? The Answer Bot is a smart support assistant that uses the
ZoBot
Hi I have 2 sites at the moment. I am trying to make it so that both have their own zobot. I have it set up so that I have 2 departments and 2 brands each one contains one of the brands that relates to the website and put the scripts that relate to
Zobot triggered via button onclick with custom action only shown once
Hi, I have a web page with a button configured like: <button type="button" id="download-sample-chapters" onclick="$zoho.salesiq.visitor.customaction('download-sample-chapters-onclick');">Download sample book</button> And I have a codeless zobot configured
Sales IQ: Show status of individual and department
My organization updated to the latest version of SalesIQ desktop app. I have two issues: 1) My status is hidden. In the previous version, my busy/available status was at the top of the screen and I could change it in one click. Now I have to click my
Tip #5: Customise your widgets to display data from external apps
Did you know that you can customize widget information based on the customer? There is always a need for something dynamic. This is possible only when we pass the context to the widget code. SalesIQ allows you to pass a bunch of contexts to the widgets
SalesIQ filter out users who sign in
I would like to investigate website performance of only those that are not existing clients. One easy way of doing this would be to be able to filter out any visitor who logs into our website. We have a specific login page, so I would simply like to
Tip #4: Prioritize and narrow your focus by removing contacted visitors from the rings
Ensure that all the visitors on your live view are ready to be contacted by hiding the visitors connected to other operators. When a prospect appears on your live view rings, it is ineffective to manually check if they are chatting with other operators
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