siq via js. null pointer execption
`Uncaught TypeError: JSON.parse(...).error is undefined` Nothing has changed, just load the page which has worked for a long time and I get a undefined error due to the object not containing `error` property. If you provide a private contact I can forward
Block my visits in SalesIQ
Every time I go to work on my website I get notified that a user has returned and I get an analytics report on myself. Is there anyway that I can block myself from showing up in the reports? Since I am constantly working on my site it skews the data. Thanks in advance. Enoch B.
Update: Streamlining the file attachment functionality on SalesIQ
Dear SalesIQ users, We're introducing a new update to the file attachment feature of SalesIQ live chat, which is not only in response to the valuable feedback from our customers but also aimed at enhancing the overall security of your data. What's New?
Allow Telegram users to connect with your operators
SalesIQ now provides an easy way for your visitors to engage with your operators. This integration helps your visitor to instantly connect with SalesIQ operators via Telegram messenger without having to navigate to your website to initiate a chat. Telegram
Simple Email Notification on Chat Initiate
I have all of our other notifications set up for chats in SalesIQ, but I have an employee who would rather receive basic email notifications when a new chat comes in. Same type of notification as desktop notice or sound playing, but the system would also
Is there a way not to ask whastapp users for email when they send a message?
Hello I have activated the name and email form for visitors on the chat , but i would like that clients that sends message from whatsapp do not get asked for the email when they send a first message, just visitors that start a chat via website should
Assistance Required for Zoho SalesIQ Chat Widget Implementation
I am currently facing challenges with setting up the Zoho Sales IQ live chat widget within my React application. My requirements encompass the following functionalities: 1. Visitor Routing based on Chat Category: Upon initiating a conversation through
How to disable user typing option during the conversion through bot
Hi, i want to disable typing option during the zobot conversation. it should enable only when we want to take input from the user. rest the of the time they have to choose the ans provided by us.
Plug Sample #8 - Track your eCommerce order real-time with Zobot - Zoho commerce integration
Hi Everyone! Zoho SalesIQ's Zobot is an intelligent tool to increase customer engagement and provide support, especially in the e-commerce industry. A crucial aspect of e-commerce is ensuring your customers can easily keep track of their orders. Just
Is there any way to fix a mispelled word on away/busy system message?
the first 3 messages, i worte them on zobot and are fine however the last one is an automatic system message and i couldn't find a way on the options to change it, the error is in the first word, it should be "No" instead of "Nos"
Booking Integration doesn't work
Hi, I added the Bockig integration and activated it following the guide. However, the option to propose a visitor in the chat to book an appointment is not available in my backend
SalesIQ cannot be opened because the developer cannot be verified
the promoted SalesIQ Mac App is having a trouble to get installed: I followed the link on https://www.zoho.com/salesiq/help/live-chat-for-your-desktop-and-mobile-devices.html which says Download on Mac App Store but it actually downoads a .dmg which then
I need help adding departments
Hi, I have 4 brands added to my ZOHO Sales IQ. The problem im running into right now is that when a visitor lands from a different brand and my operator caters to teh visitor it shows my operators full email which is not form that brand. How do I make
New Update - Wordpress Plugin
Hello everyone. This is an announcement for customers using SalesIQ code on their WordPress website and have chosen to hide the chat embed using the "Hide chat widget" checkbox as shown in the picture below. As per recent standardisation regulations on
Redefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way to
Do not show screen "Chat now"
It´s possible not show this screen: https://prnt.sc/vZrgaMReWOO6 And show directly chat screen? Thanks.
Sales IQ FAQ duplicating
Hey, We have multiple departments. How do I export all the FAQ questions or duplicate all the FAQ questions to associate with another department. We have 393 questions so I am trying to find the best way to take all these questions and associate them
I need a custom AI Chatbot to be integrated with ChatGPT to Handle Customers inquiries
I need a custom AI Chatbot to be integrated with ChatGPT to handle Customer inquiries, and save the data to Zoho CRM as a Leads, Also to schedule a demo with clients and more options
SalesIQ tracking for Zoho Campaigns Forms
Hi there, We have been using SalesIQ and Zoho Campaigns for several years, however, we have just started to experiment with using Forms in Campaigns to add subscribers to lists. We have a landing page on our website and on the landing page we have added
Hide Zoho SalesIQ chat widget outside operating regions to optimize engagements
Have you ever found yourself in a situation where you're receiving chat requests from locations where your business isn't operational? Having to set routing rules or manually delete chats from your logs can be tedious and time-consuming, hampering your
Update: Introducing Right to left (RTL) support for a seamless SalesIQ experience
The awaited Right-to-Left (RTL) interface support is now available on SalesIQ. This enhancement will make the SalesIQ experience very much effective for RTL users, i.e. your SalesIQ operators as well as your website visitors. Arabic is currently supported
Zoho Answer Bot
Hello, We have Zoho Answerbot on our page with salesiq, however we need it to capture the details of the person prior to any engagement, e.g. name, email, phone. Before we enabled Answerbot salesiq used to do this in the chatbox when people click it,
Plug Sample #9 - Get Notified on Cliq When Your Premium Customers Interact with SalesIQ's Zobot
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Cliq to make your job easier. Just imagine whenever a potential lead or your premium customers are on your website, and they engage with your chatbot,
Only 2 desk departments are showing up in Sales IQ
Hello, I am trying to connect SalesIQ Zobot to Zoho Desk but am I missing something? I can't find Desk Departments called Paybotic Financial. There are only 2 called Paybotic support and operation. Thank you!
Let your visitors know and take charge of cookie usage on your website!
Hello everyone! We've got a significant update to SalesIQ's cookie management that gives your website visitors absolute control over their data privacy. With our latest update of the SalesIQ cookie banner, your website visitors can now easily manage their
Linking Instagram Accounts to brands in Sales IQ
Hi, I'm trying to Link 4 instagram pages on my sales iq (i have four different brands). the problem is that, when i connect my instagram accoun to my page, none of my IG accounts are showing up on my SalesIQ account. i'm following this guide: https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/channels/articles/integrating-instagram-channel-with-salesiq#How_to_integrate_Instagram_account_with_SalesIQ
Out of Hours salesIQ option
Where can I find code for a plug to give customer the Option to close chat bot if out of hours
Allow Sales IQ Email Chat Transcripts To Be White Labelled / Customised
Hi There ISSUE: - If you are using Zohbot and have various Q and A type of flows > mapping to fields in leads/CRM via API > when Zohbot flow finishes > SalesIQ sends an email as "SALES IQ CHAT TRANSCRIPT" REQUIREMENT: Allow us to customise this by means
whatsapp integraties salesiq
Hi, my whatsapp is connected but when there are no operators available, the messages don't get true to salesiq in missed conversation
Supercharge your operator productivity by leveraging the power of OpenAI in Zoho SalesIQ
Heads-up: The OpenAI integration is currently available only for users in (US, IN EU, AU and JP region). We will be rolling it out to other regions soon. From complex neuroscience to simple note-taking, AI has seeped through every part of human lives,
Zoho Bookings input card displays timeslots in "Eastern European Summer Time (ART)" timezone
Hello, I am using the Zoho Bookings Zobot input card to have visitors book appointments with me. However, the timeslots are displayed in the "Eastern European Summer Time (ART) - GMT+3" timezone, while I'm based in France, where we have the "Central European
Need professional assistance in connecting ZOHO API to my chatbot server
Hello there, I have developed a chatbot from Replit with the focus of connecting OpenAi to ZOHO Webchat. I believe that I have made considerable progress and at the moment, I am struggling with connecting the ZOHO backend to my server. I connected with
Change default feedback message
Currently the following appears: "It was my pleasure chatting with you today. Please take a moment to drop your rating." I can't find where this is stored. Can this be changed?
📣 Join our ZUG Zobot 101 - A Zoho Developer Learning Series for a dive into Conversational Chatbots
Are you ready to join us on an adventurous journey into the world of chatbots? Look no further because the ZUG Zobot 101 is here to take you on an extraordinary ride through the realm of chatbot innovation! Zobot 101 agenda 🤖 Get started with building
Sales IQ Tagged Links in Email Show Clicked but Dont show in SalesIQ CRM record or on salesiq live
When sending out templates or emails that have multiple links (with Sales IQ attached to each link) I will get notifications when they are opened or "clicked". However after immediately going to Live View on Sales IQ (and even days later) it does not
Ready for a Meet up? Coz ZUG is back! Zoho User Group - US 2023
Picture yourself in a dynamic environment buzzing with the energy of like-minded individuals who share your passion for harnessing the power of Zoho. Our ZUG meetup is not just an event; it's a gate way to a realm of possibilities. It's where you can
Answer chats in CRM?
Is there a way to integrate with CRM so that live chats popup inside the CRM? Basically I don't want my users to have to keep salesiq.zoho.com and crm.zoho.com tabs open all the time. Would be nice to just answer the chat inside CRM.
Zoho User Group (ZUG) Meetup: A Spectacular Kick-off
Hey SalesIQ enthusiasts! Our Zoho User Group meetups are on full swing and we're thrilled with the incredible energy and insights shared during our recent SalesIQ ZUG meetups in USA. Don't just take our word for it – here's what our attendees had to say:
Edit color of offline response message box in Live Chats
I am wondering if it is possible to change the message box color in the "offline response" and other messages for Live Chats. The current grey box does not make it obvious that there is a message displayed and looks like a previous message (see attached)
Does Zoho Live Chat Support WordPress CMS?
Hey there, i have a website Tafsiran.com and i want to use zoho chat for my website. is it support for Wordpress CMS. Thanks.
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