Important notice for WordPress users: SalesIQ plugin updates
Hello everyone, This post would concern only the users who have SalesIQ integrated with their WordPress sites. We have now updated the method to connect your SalesIQ account to your WordPress site using the SalesIQ plugin. We now have a dedicated link
Sales
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Is it possible to Increase Chat Waiting Time in Whatsapp and web chat?
Is there an option I'm missing to turn Chat Waiting Time off, Increase or to allow an infinite wait time? I haven't been able to find one so far in the app's user interface or accompanying documentation. If such a feature is unavailable, may I request
SalesIQ showing a customer visit every time I am on site
Hi, I somehow have become associated in SalesIQ, with one of our Contacts in Zoho CRM. So, instead of seeing our Contact's visits, I get a flag saying that our contact has visited every time I am on the site. How do I break this link in CRM or in SalesIQ?
Chat: Google Calendar Integration with Chat
Hello, is there a way to use the Google Calendar integration to work with Sales IQ/Chat so that the support agent's availability is tied to their Google calendar?
SalesIQ Live view <> Google Analytics Realtime
Hello I have recently implemented and tested out Zoho-SalesIQ with chat. Strangely I notice that G Analytics is showing people on the site much more often than SalesIQ Live View. Put another way Liver View is not "seeing" many of the people on the site
Customized Coding for SalesIQ AutoPilot Block
Hi We need a Customized Coding for SalesIQ AutoPilot Block. We need a Developer and a Quote for the project. We will conduct the meeting on GMeet or Zoom Thanks
Auto Pilot Code to be used in Plugs Card
Hi, Anyone have a complete running Auto Pilot Code to be used in Plugs Card? Need to add a rewritable Context in the code so that everytime a question is ask from the Auto Pilot, it will log the question and will be used in the Criteria Card. Thanks
Pop up Ads and Sound notifications
Is there a way to disable pop up adds when going into Sales IQ to grab a chat? Some of our agents are having issues, also how to turn off the sounds when the ad shows? We are missing grabbing the chat because of not being able to click the X to exit out
SalesIQ Wrapped #2022
Warm greetings from SalesIQ! This holiday season, we're looking back on the tremendous year we've had at Zoho, as well as Zoho SalesIQ. Zoho has earned $1B in profit revenue this year while remaining completely self-funded. Meanwhile, SalesIQ has recorded
Do I still need the Zoho Sales IQ WordPress Plugin?
I have added the Zoho sales IQ code to the closing body tag of my Wordpress website and I can see the live chat button working already. Do I still need to install the WordPress plugin for sales IQ?
Zobot alignment issue in wix website
Here I made a bot for my Wix website by sales IQ Zobot, But the overlapped item by the bot is not clickable. Thank you in advance
Zoho Sales IQ chat is not working
Hello! I'm trying to use the zoho sales IQ chat widget inside my web but is not working. I got the code from: Sales IQ -> Settings -> Websites -> My site -> Live Chat Widget -> Copy the Live Chat code My website (konsilo.com.br) is Wordpress with Zoho SalesIQ plugin. What could be missing?
Passing Joomla user login information to SalesIQ
I would like to pass our clients details to SalesIQ as soon as they log into our Joomla website. Has anyone here done this before and can instruct me on the best way to achieve this. Best regards, Joe
Zobot won't close ticket and open new one
Hello! I'm having a trouble with Zobot while trying to open multiple tickets for the user during the same conversation. I've created a simple SalesIQ script to close the ticket by its ID and implemented it into a plug. It really does close the ticket
Whatsapp voice verification dont arrive
Hello, I'm trying to integrate with Whatsapp, but when checking WhatsApp voice call, nothing arrives at the requested number
How do I stop SalesIQ from emailing me reports.
I do not want this report being emailed to me. How do I stop it? There is no unsubscribe option nor link to take me to where I can set what I want to be emailed about. Then I go to SalesIQ and spend 5 minutes searching how to stop it and can't find a
Zobot not following assigned workflows when testing
When I'm testing Zobot, it's not following the assigned workflows that it should be. Sometimes it'll end early and other times it'll choose a random path to follow. Is anyone else experiencing this problem?
Add training features to Answer Bot (similar to Dialogflow)
I am a Dialogflow consultant and I get requests from people asking if there is a way to add a chatbot to their website without using sending their data over to the big cloud providers. I wanted to recommend the Answer Bot, but I noticed a major issue
Code Sample: Zobot Script to create a card that displays upcoming webinars from Zoho Meeting
Hi folks, This took me a few days to figure out, so I am sharing to others. It is a good example of: 1. how to pull data from another service and then 2. format the data into a card. I've made comments in the code and fleshed it out with lots of info
Convert more prospects to customers with in-app engagement - Zoho SalesIQ
According to a recent study, the average person spends over 3 hours and 15 minutes on their phone daily. That's a lot of time! And 90% of that time is spent using apps. With so much time spent on our mobile devices, it's no wonder that the mobile app
How to re-use context id to parse value of variable.
I'm using salesiq script for zobot. i want to take variable's value of one context to another. how can i do this? Thanks, Prachi
WFH Tip 4: Keep your customer support game up and running 24/7 with Zobots!
Greetings from Zoho SalesIQ! We hope all is well with you. We're back with another tip on a significant feature of Zoho SalesIQ - the Zobot. The Zobot is a bot development platform on Zoho SalesIQ, using which you can build very compelling chatbots to automate customer interactions. The Zobot is designed to interact with your website visitors conversationally, based on its programming. It automates the process of interacting with your website visitors and helps you maintain the presence of a helping
Error on init SDK in flutter
Hi, I have a problem when init SalesIQ SDK in flutter. I have used the correct appKey and accessKey but still error on init. Here is the guide that I have used: https://www.zoho.com/salesiq/help/developer-guides/flutter-sdk-event-handler-chatEventChannel.html. I
Associating a website visit to a lead.
I have the SalesIQ javascript installed. How do you manually associate a website visit with an existing CRM lead?
my SalesIQ livechat integration failed to send chat on iOS
Hi guys, I have a problem on SalesIQ livechat integration with my own iOS application. The chat from my iOS application can't send to the SalesIQ portal. But for the android version, it's working fine. I have tried using the correct appKey and accessKey
The Slots Input Block in code less bot builder does not work
I tried adding the Slots input block in the code less bot builder and it doesn't seem to work. When I add the control, and input some information, and click on the Save button, nothing happens and it doesn't actually get saved.
SalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of many
Enrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.
Naming New Visitor Without Email
I often know who's on my site at a given moment (for example, they're on the phone and I direct them to a web page) but do not have their email yet. I'd need to name that visitor for spotting later but although the system assigns them a numeric name to their IP (e.g., 983567) with no other data needed, I cannot change that name to the real one. Why would the email be required in such case? It wasn't there to start with... Can it be made optional in that form, please? Later, if I get their email,
Declined chat - no option to pick up
As a supervisor, if I decline an active chat, I should still have an option to pickup a chat at anytime. On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will just
Associating SalesIQ Visitor with CRM Contact
I'd like to be able to capture the pages visited in SalesIQ with a customer that later purchased an item and is now a Contact. They never contacted me on chat, but I see their path through the website and would like to engage them on other products they
SalesIQ not Showing
I have installed SalesIQ on my client's website whose account we have but it does not display the chat. We tried in many ways. I'm even in this moment in the chat and nobody answers. I need to make SalesIQ display the chat screen on the website. The site is www.aztelecom.com.br Awaiting return.
5 powerful ways to boost e-commerce customer engagement with Zobot
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automation and making the customer experience more personalized. Chatbots play a crucial
Spell checker not working when editing articles
Hi, Not a huge issue but the spell checker doesn't seem to be working in the article editor. Best regards Jon
Google Translate Does Not Work With All of Our Organization's Accounts.
I recently set up the Google Translate integration with SalesIQ. The integration works on all of our older Zoho accounts, but for any Zoho account that was created within the last year or so the translate feature does not work. I have tested the affected
Zobot deployment
I am testing the Zobot feature and I have configured a rule so that it only triggers the bot if a specific URL is used. This is a test page but despite deploying the bot, nothing happens on the website. Do i need to deploy the Answer Bot for the ZoBot
salesiq sticker issue, not sharp
We are using a custom sticker but it's not sharp because it's a bitmap file, png or jpg. Why can't we use svg file which is very sharp as it's a vector format? is there another option? please allow customers to use vector graphics
Hide departments from visitors in chat widget?
Is there a way to hide departments from visitors using the chat widget? I have custom code for routing and don't want visitors to see a selection of departments. I found something in APIs that sounds like you can, but I don't see any such settings in
Chat not routing correctly to the correct Zobot inspite of filter criteria
I have just implemented the SalesIQ chat via React Native SDK in my mobile app. I have 2 chat options on the app - one for general support and one for advice. I initiate the 2 chats separately and set the department name before initiating the specific
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