How can you make your support more efficient by adopting Tiered support?
One of the main issues most businesses face is handling support conversations as they expand. As the business scales up, the chat load also increases exponentially. So, it becomes hard for your existing operators to handle all of the chats, hiring new
Switching whatsapp from Desk to SalesIQ
Hi, I had previously configured the Whatsapp Zoho Desk channel and now I want to use that same number for the SalesIQ Whatsapp integration, so I disabled the Zoho Desk whatsapp channel and enabled it on SalesIQ, however when I send messages to the number
Can I add a table in the response? If yes, how?
I am fetching certain details from the API call and now I want to display the same as a table is that possible to do using the codeless bot builder?
WhatsApp + SalesIQ Integration- An eternally long wait -
Hi folks, Why does the WhatsApp integration in SalesIQ still not work after years? That should be state of the art in 2022. Shouldn't it? We have been waiting forever So we still have to use Meesagebird (Messegabird is great as a stand alone). Does anyone
We know the company but not the contact
We are fairly new to Zoho, part of our marketing stack is we use products like lead feeder to identify which companies are visiting our site. We are able to match this data to salesiq but cannot find a way to add a company name to the salesiq visitor
how to host Zoho static files on CDN
Hi there, my websites speed metrics shows that zoho sales IQ CSS and JS are loaded from 2 different domains, is there any way for me to host those files on a CDN instead since i am trying to reduce the number of requests the client has to make.
Keep track of your website visitors and chats and manage them efficiently with Tags
After a long day of excellent customer engagement, everyone like to have a quick run-through of the day's stats. But have you felt like after a good day of customer engagement, your chats look cluttered, and everything is a mess? So, how do we fix this?
Drive-up sales by managing your contacts right inside SalesIQ
Zoho SalesIQ now lets you segment your contacts from your visitors and store them in the contacts module. This eliminates the need for external customer data management tools and makes SalesIQ a complete stand-alone app that can identify and store the
Report Run
Hello Thank you for answering my question. I think I didn’t phrase it well. So, I want to run a report of my closed chats with a specific (tag or Keyword) and then narrow it down by country. Example: Lead/Contact comes into Chat and asks a question
SalesIQ issues
Hi there, I have recently integrated SalesIQ chatbot to my website. I have a few issues. I dont want email address to be a mandatory field for the user. I have hence created a Zobot flow which doesnt ask the user for the email address at any point. However,
Delay an end card
In my SalesIQ Zobot flow, I have a point at which I want the user to click a URL. The next step post to this, is an End Card. This is my flow - User is asked for options (using buttons), 1. Request Call, 2. Start Whatsapp chat, 3. Request Quote. My
chat in marketplace b2b buyers with sellers
hello do zoho support b2b chat in buyers with sellers??? i use laravel php
Codeless Chatbot Issues
Hello, I like the codeless chatbot as it doesn't require any coding skills. However, I faced some very annoying issues that I believe should be fixed very soon to make the chatbot useful. The chat transcript is automatically sent to the customer after
7 tips to provide an effective customer support with Zoho SalesIQ
In this virtual era providing effective online customer support always comes at various costs. The cost could be the extra energy spent by your operators/support reps switching back and forth between multiple apps. The cost of these various apps. And
Bring your CRM and Desk app inside SalesIQ with widgets
Have you ever been confused and frustrated with multiple open tabs and switching back and forth from SalesIQ to other apps to perform your business-specific operations? How effective would it be to have all the required tools and data of the apps you
#Zoho SalesIQ - Relocating the chat icon
Hi, I am using the Zoho Sales IQ in my android application. The chat icon always appears at the right bottom of the screen. Is there any way to change the location of the chat icon. Help me to solve this problem. Regards, Bella
Emailed Chat Transcript Logos
When our chat transcripts in SalesIQ are sent out to the person we chatted with, the email contains our logo at the bottom of the transcript email. No matter what, the logo appears very distorted and ugly. I've resized both our Company Logo and Favicon
Automatic Translate
The translation tool that is built in is great but it has no intelligence built into it. It needs a section for excluded phrases that should not be translated such as web addresses, these should never be translated as they don't change based on the language
Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
Adding and Optimizing chatbot to the website
We need to know How to add Chatbot to the website and how to automate the chats through chatbot?
ZUG virtual meetup - USA March 2022 - SalesIQ for effective engagement!
Greetings from Zoho SalesIQ! We hope you are doing great. Zoho User Group annual virtual meeting is happening this month! Join us to get to know our vibrant customer community and get in-depth hands-on experience of using SalesIQ. As we are out-poured
SalesIQ integration with FB Messenger issue
SalesIQ is not getting the information from the users of the chats from Messenger Facebook, for example the name of the user. I have to come back to FB Messenger to get the name of the person how's writing us. Is there a confirguration problem from our
css template for sales Iq
hi Please look for a ready made css template or a step by step tutorial to set own appearance for importing it (feature available) for the sales iq widget .. here the help : https://www.zoho.com/salesiq/setup-and-customize-quickly.html Regards
SalesIQ script connection issue.
Hi. I have an issue with SalesIq script. I write a chat bot. I want to use Visitor session feature. I used this document https://www.zoho.com/deluge/help/salesiq-tasks.html I created a connection Here is my SalesIq script example. It should work, but
How to send the registered user email to SalesIQ so that the user does not have to enter the email again when initiating a chat.
I use SPA for my business and whenever users chat with me they always need to enter their email. I would like to know if there is a way to automatically fill in the emails of registered users? I've checked the documentation and it seems that only the
What does "Converted as Request" mean in SalesIQ?
What does this mean in Sales IQ?
Security update on Mobilisten(Mobile SDK) - Android users
Greetings from the SalesIQ team, We sensed a possibility of a vulnerability that might occur in your app if you use Mobilisten-Android SDK. Read this post to check if it applies to you and how you can prevent this issue. Whom can it affect? The applicability
Now add SalesIQ's Mobilisten (Mobile SDK) to your mobile app using Flutter!
Hello everyone, we are excited to announce that Mobilisten now supports Flutter! We at SalesIQ, strive to provide the best in class experience for our developers. In recent trends, cross-platform frameworks like Flutter that allow you to create apps from
Is there a way to notify an operator when a repeat visitor hits the site?
Is there a way to automate the notification of an operator when a repeat visitor hits the site? Our operators are part-time operators so I don't want to start a proactive chat and then not have an operator available. I just want to have the desktop
What will happen if we deploy two Zobots/Chatbots on the website?
Hi everyone, The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you've deployed both answer bot and Zobot on the website for the same flow, then
AYUDA PARA EDITAR UN PÁRRAFO DE BOT
¡Hola! Estaba viendo como funcionaba el zobot pero me surgio una duda , saben si es posible editar este mensaje, pienso que en un punto se puede editar pero no encontre alguna opcion . Esto sucede cuando activa el bot y alguna persona atiende el chat
OTP verification, auto create wordpress account, and auto login link
Can we use this SalesIQ to create chatbot to collect phone number and verify the number OTP during chat? Then create a user account on a wordpress site with that phone number. Then Send a link in that chat, when user click, automatically go to specific
Is there a way to send templated emails (in Zoho crm) from Zobot?
Hi I am looking at setting up Zobot and have been looking at the codeless builder Is there a way to send the website user a tempated email from our current Zoho crm email templates when they selected a certain pathway in the chat
Change url / name of SalesIQ
Hi all, I would like to change the name of the SalesIQ link, which is now incorrect, but unable to find if and where I am able to change this. Any help? For your understanding, I mean the name in the url when going to salesIQ from zoho one. http://salesiq.zoho.eu/URL/liveview for
Customize Live View screen to show current webpage?
I'd like to customize the Live View screen to show me the current webpage each visitor is on. I know I can see this by clicking into the visitor, but I'd like to see it in a list without needing to click each visitor. FYI, I'd like to do this in MY screen
Stop system generated email from SalesIQ chats
How do I switch off the email notification of SalesIQ chats. I am the one participating in the chat, so I dont need to get an email showing me the chat transcript. Also the logo looks terrible in the email. Thanks in advance. Yusuf
Why should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a
SalesIQ Chat ain't showing
Hello, I already enabled SalesIQ to my website (as you can see on the screenshots), yet the Chat button does not appear on the website. Could you help me with it please?
Elementor Forms integration with SalesIQ
By The Grace of G-D. Hi, Any updates/ETA on integration of SalesIQ with the native Elementor Forms?
Understanding SalesIQ and bots
I did a trial install of SalesIQ just to see how it looked. There were a few problems. For reference I have zobot setup for sales funnelling and answerbot setup for FAQs in the background, There will be no live agents at all during day or night and the
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