zurl URL shortener Not working in Zoho social
zurl URL shortener Not working in while creating a post in Zoho social
low quality videos
when in puplish videos or reel in social media platforms it pulished in low quality
did you stopped Repeat Posts from my standard plan? if yes I will end my subscription immediately
did you stopped Repeat Posts from my standard plan? if yes I will end my subscription immediately
"Customise Content" option not showing for drafts or "edit as new"
Could you please fix the bug that's causing this? If I start a post, then save it as a draft, I lose the ability to customize content for each channel on that post -- the button just doesn't show up when I go back in to edit an existing draft. Same happens
Collaboration Notifications in Zoho Social
We are having an issue with notifications coming through from Zoho Social. In particular, when we are @mentioning someone, the only notification is the little red dot at the top once INSIDE the application. It doesn't even notify us on the mobile version.
My LinkedIn Company Page isn't showing up to connect
I am a social media manager for a company and I'm trying to connect our Company LinkedIn page here. However, our page is not showing up when I try to connect. Is this because I am only a "Content Admin" and not a "Super Admin?"
Insufficient access to post my instagram
Hi, this is such a pain. I tried reconnecting my account and now 2 weeks worth of scheduled posts have not gone out. Can you please sort this or tell me how. Paul
Insufficient permission to publish on this page.
Hi, I am an Admin for our Zoho Social account, from our company Marketing department. I am having an unusual issue posting our content on LinkedIn. I have been able to post without issue throughout the year, but today I have received this notification
Post Document/PDF via zoho social on social platforms
Hi, I can't add a PDF document if I want to publish a carousel/ Slideshow on social platforms. Facing this issue while I'm trying to schedule a post on LinkedIn and Instagram. Please suggest a solution.
I can't upload videos in general on zoho social.
everytime i try uploading a video to zoho social, it shows 100% uploading and stays there. It doesn't load. I've uploaded one of the videos I'm trying to upload currently. see below.
How to add more than 4 images in customized content?
Hi, I read a few articles about adding more than 4 images in customised content. When I was in customized content, I selected the channel (for example: instagram), then clicked on to attach images from the desktop, it would not let me select more than
FB posts not publishing multiple images in single post
Hello. We've suddenly started having a problem with posts that contain multiple images. Everything posts fine to Instagram, but the posts to Facebook wind up without any images at all. Posts to Facebook with a single image work fine. Please help!
Zoho Social Facebook Integration Not Posting Pictures...
Hi - Checked the forum and didnt see this listed anywhere but the facebook posts are not throwing an error but instead are allowing the pictures to be attached and allowing the post to go live....but it is all text and no pictures. :-(
Images not posting on Facebook for the last 3 days - ZOHO SOCIAL
Images have not been posting on Facebook. Causing massive amounts of extra work and devasting impact on our engagement. Why has this not been fixed? Why cant i contact anyone at Zoho? When will we recieve compensation for this massive outage and more
Instagram Reels Formating Issue
I'm currently having issues posting reels on Instagram. I upload the video and I'm given a prompt to resize it as it does not meet the measurement requirements. After it's resized the video ends up being zoomed out with a black background. I want to get
Customize Content option is working while creating your posts
Customize Content option is working while creating your posts. I have tried different browsers and system, disabled adblock but all in vain. When I click on Customize Content nothing happens.
Can't posting Videos on Instagram
Hello, I'm trying to schedule videos on instagram, but it didn't post it and I receive error message: Sorry, we couldn't publish this. I faced this problem from 2 weeks ago
Facebook will not take the short link
this is the message i get when i try to publish to Facebook know it worked before i just publish two other link two and know i getting this issue NC Prep Photos: The URL in the post has been marked as spam by Facebook. Either remove the URL or try shortening
Having trouble scheduling for January 01, 2024
I was trying to schedule posts for January time PST (GMT-8) and my time zone is PHT (GMT+08), when I scheduled it appeared as Jan 1, 2025 and it was not possible to change only the year. The latest I can go backwards is Dec 31, 2024.
Can't create a new post or publish drafts etc
hello i can access all the other features it seems except: create a new post edit a draft edit a published post as new the application doesn't generate an error message and I have tried several different wifi connections..
Blurry/Pixelated Photos
I've been scheduling posts to FB and IG via Zoho Social and notice that the photo quality is significantly reduced, especially when the photos are viewed on a smartphone, which has more pixels than typical computer screens. Our posts always look crisp
Free Trial Activation Issues
Hello, I tried to found in vain the possibility to get the 15 days trial for ZohoSocial Profesionnal plan. Could you give me directely the link to access this page and test the features of that Plan before puropose it to my Organization ? Regards,
We Don't Link Our Zoho Social Advertising Account.
Hi, We are unable to link our ad account to zoho social. It always stays on the connect button. We need to connect our ad account and automatically transfer leads to Zoho CRM. We need urgent help in this matter.
Lead Id not being pulled from Facebook into CRM
Though Zoho Social pulls the leads from Facebook, I think it is not possible to attribute the conversions back to the Facebook Ad as Zoho Social does not pull the lead_id from Facebook. https://developers.facebook.com/docs/marketing-api/conversions-
Zoho social Failed Facebook Integration
Dear Zoho Team, I hope this email finds you well. I am interested in setting up the zoho social facebook integration, However, it doesn't work even when renewing the permissions through my personal account FB settings. Please let me know how to proceed.
Facebook group not showing in add list
I am trying to add a Facebook group as one of the channel but after providing user credentials it is not showing up the required group. i was able to add Facebook page though .
Unable to access Instagram
Hi I am unable to log into instagram since Zoho is asking to log in through FB to connect to insta. I do not have a facebook profile / account. How to log into Instagram using insta username and password only and nothing with fb
Twitter not posting
getting the following error, Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." Logged out and in both on twitter and from zoho, reconnected
Malware Notice: Twitter and LinkedIn posts
All of our posts dating back several weeks are changing links to unsafe! i.e. the following on Linkedin: https://www.linkedin.com/redir/general-malware-page?url=https%3A%2F%2Fzurl%2eco%2FfZBS Is there anything in the works to fix this and will we have to go back and adjust all links manually for past posts?
Double posts appearing on Facebook page
Just started testing Zoho Social. I'm getting duplicates of posts on our company's Facebook page. They are not exactly identical - one contains a shortened URL, and one contains the full URL of the linked content. They are otherwise the same and I've
Unable to post most than 4 images
Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.
I Can't Reconnect to Facebook Page
I Am trying to reconnect my Facebook Account. I'm not sure why it got disconnected. I resubmitted the permissions page and checked off all the permissions but when I submitted it I received an error message. Now everytime I try to reconnect I am not getting
Unable to connect messenger in Zoho with IG
I have followed the instructions: Follow the steps below before getting started with Instagram DM on Zoho Social. Go to your Instagram Business Profile on your mobile app and head over to Settings. Now click on Privacy followed by Messages. Under Connected
Scheduled posts failed to publish from paid account.
Hello We had several scheduled posts fail to publish this weekend. The error message on Zoho says 'Sorry, we couldn't publish this.' Please could you tell us why this happened? Thank you p.s. The account is a paid account that we schedule from every
Despite pre-converting a video to Twitter compatible format, Zoho Social refuses to accept
This web site (https://webservice.online-convert.com/convert-for-twitter) is for the sole purpose of converting a non compatible video for Twitter into a compatible one. However even after running a video through this web service Zoho Social refuses to
Instagram Business Posting Error
Hello! We have been receiving the following error message when posting to Instagram on Zoho Social for the past two days (and on and off for the past week). We have successfully posted on Facebook and Twitter. Instagram Business Profile: Uh oh! This
Instagram Problem
Hello, I am finding that a few of our client's Instagram posts won't publish once scheduled. This has happened over the last few weeks but wasn't happening to those accounts prior to this Could someone help, please?
Failing to Publish Posts
We are a marketing agency that manages all digital marketing for several clients. We have noticed that a lot of our social posts have been failing to publish recently. We cannot find any pattern as to why they will not publish. We receive an email when
Facebook 2 Brands
Im trying to manage 2 brands. I have successful linking the different pages on the 2 brands with Google business and Linkdin. However with Facebook and Instagram, I cannot see all my pages to link them with my brands. I can only add 1 of my pages. The
Im getting to the end of my tether...why is posting SO HARD!
Sorry rant incoming......I've about had it with Zoho Social...so many glitches, things dont work one minute, then they do, it's the most frustrating platform I've ever used. Why did I switch from HootSuite ( less options but at least it all worked) Just
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