MH Reminder Loop doesn't notice reponses
I've setup MH Journeys with reminder loops to track responses. Both the first email and the reminder let the user download an attachment they've requested. Here's the problem: MH doesn't notice if the user clicks on the link in the reminder email to download the attachment (screen-287). I have think of two possible reasons for this: it doesn't wait long enough to see whether the user clicks the link. The link reference in the reminder email is not the same as the link reference in the first email.
Google Calendar integration has problems with Scheduling Interval
We have our workspace Scheduling Interval set to 30 mins, so that our appointments will all begin on the hour or half hour. Once we integrated our Bookings app with our Google calendars, any event on Google calendar that does not end on the hour or half hour changes all the appointment start times on the Zoho Bookings scheduler. For example, an event on a Google calendar ending at 10:45 will cause all the Zoho Bookings appointment slots to shift and start at 10:45, 11:15, 11:45, etc. This is VERY
Lost Logic when a Page is added
I have created a Survey and tested the Logic and it worked fine. I then added a page and moved questions from one page to another. In doing this I lost the logic for the questions that had been moved from one page to another. I have set the Logic in the question but when I Preview the questions they now do not work. Is this a problem with Survey that once you move questions between pages it does something to the Logic? The Survey has over 50 questions with lots of Logic and I was hoping to get this
Can't select data from lookup field anymore
In a module i have a lookup field from Accounts but when i select some account and push the green button to safe, crm makes the field empty and returns "Please enter a valid client" This module was working till today, i believe after Zoho has an update? My search is also complete different.
Uploading a File through Browser - FAILS
Uploading a File through Browser - FAILS goes upto 99% and later shows Error Message that it can't be uploaded
[error] don't recive email from all mail box to zoho mail
we using zoho mail for mail box company with domain name wintech.vn we have a problem don't recive email from all mail box (gmail ..vv..) however we sent via email with zoho mail from mail my company to gmail...... is normal. my notifications on my zoho mail we checked mx tool box for mx zoho please help me for problem!
Não estou recebendo e-mails, mas consigo enviar.
Não estou recebendo e-mails adequadamente, porém consigo enviar perfeitamente, além do SPF, apesar de ter configurado adequadamente, não está dando certo. Meu dominio é na Hostinger.
Please Remove Spam Filter from our Zoho Desk
Just in the last couple of weeks - most emails coming in are being marked automaticilly as SPAM, they clearly are not and people have waiting for responses, and nothng sent. Can you remove us from this spam filter - or allow the ability to manage it ourselves. Thanks Mark
How do I makesure a Lead does not receive any emails through the CRM email function and the Campaigns add on?
How do I makesure a Lead does not receive any emails through the CRM email function and the Campaigns add on? Usually through campaigns I would add to 'DO NOT MAIL' list but is this synced with the emails sent out through the CRM?
products in deals(crm) to est in books
Hi, Can anyone help here please? Why do I get only the description and total amount of a deal by doing a conversion from deal to estimate. See the deluge code below: respQuote = zoho.crm.getRecordById("Quotes",quotesId); //-- we are getting these details from quotes acctid = ifnull(respQuote.get("CONTACTID"),""); info acctid; invoicedate = ifnull(respQuote.get("Quote Date"),""); duedate = ifnull(respQuote.get("Due Date"),""); sales = ifnull(respQuote.get("Salesperson"),""); products = respQuote.get("product").toJSONList();
Assigning Contact tags not being recognised in Campaigns
In CRM, I have set up workflow rules based on a field being updated and then an instant action of a TAG is applied. In workflow automations in Campaigns, under Contacts, the TAGs listed I clicked on and it states there are no Contacts with these TAGs but there are!! Totally confused with TAGs and why they don't communicate between modules! Can anyone help please?
Rollup the Potential Amount to Accounts function doesnt work
Hey, I added two arguments, AccountID from Accounts and Amount from Deals. I filled in the code and attached workflow to it, but as a result it gives me a zero amount. Here's my code: resp = zoho.crm.getRelatedRecords("Deals","Accounts",AccountId.toString()); //info resp; total = 0.0; for each rec in resp { stage = rec.get("Stage").toLowerCase(); if(stage.contains("Wysłane")) { total = total + ifnull(rec.get("Amount"),"0.0").toDecimal(); } } info total; updateResp = zoho.crm.updateRecord("Accounts",AccountId.toLong(),{"Ca_kowita_sprzeda1":total});
REVIEW
Hi, Is there a way of removing the the email review feature in Zoho campaigns? I find this feature unnecessary and quite frustrating as a review can take up to 30 minutes. Please let me know. Kind regards, George
update milestone status using deluge
one thing that would make projects much cleaner is an option to complete milestones if all task are completed. this would keep the projects clean and focused especially on the mobile app. with that said i have attempted to write a script in deluge to check for all task completed and then update the milestone to completed. i am using the function zoho.projects.updated located here: https://www.zoho.com/deluge/help/projects/get-record-by-id.html i have also referenced the api guide on parameters to
I am not receiving any email
Hello, I am not receiving any email to my domain . COuld you please assist ? Regards, VIctor M. da SIlva
Calendar Report only showing 6AM - 6PM
We have a calendar report in our application. Until recently, it showed the full 24 hours of the day. At some point in the past few days, however, it started restricting the hours shown to 6AM - 6PM. As a result, some of our records are being cut off and we are unable to access them through this report. This is happening across applications, so it is not related to just one report or change we have made. There doesn't seem to be a way to set what the working hours should be restricted to in any
Including emails in streams doesn't work
On the group card I can click on streams enabled and enable streams however below that the "include emails" toggle has a yellow exclamation mark next to it an when i click on the toggle I get the error "Oops, an error occurred while updating group emailing status." What I want to do is to add the emails sent from the group to the stream so everyone is up to date regarding which emails have been answered and which haven't. I am hoping the include emails toggle will accomplish that.
Managed List in campaigns with Sync
In campaigns we are syncing our CRM Contact module into campaigns. The sync shows the number of imported contacts but they do not go into the mailing list. We have tried using "immediate" as well as "periodic" syncs. None of them make it into the mailing list. We have tried several times into several mailing list and from different modules and nothing. I have attached the sync info screen grab.
Zoho Inventory/CRM integration issue
Hi, I've integrated Zoho Inventory and CRM, so when a user creates an item in either app it's created in both. So far, so good. However, the items which are being created in Zoho CRM (and then auto-created in Inventory) aren't then available for use in Purchase Orders, because the 'Purchase Information' box in the Inventory item creation form isn't ticked. I can't find a way to automate the ticking of that box in Inventory, so it would have to be done manually for every item created in CRM, which
ZOHOBOOK yearly subscriptions using Zoho credit
Hallo team, I want to upgrade to my ZohoBook monthly to yearly subscription. I've $100 in my wallet. My total invoice amount $265. I want to pay $100 from my wallet and rest I'll pay using credit card. Please help me on this issue. Regards Safik Sagor
Bookings Service issue
Hi, I'm having issues under the Services section with one service that I previously added. Upon selecting it I get an error message "Invalid zcb.date.short.month.date | Invalid date" and the app freezes. Thanks, Scott
unable to add services
Hi, I'm unable to add a new service. Whether it's one-to-one, group, or resource, when I click on Add New Service button or the + button, nothing happens. I was able to add new services before, but now it's not functioning.
mailSubject
Hi guys, I'm new to the scripting, im facing some problem with a very simple script below, what i want to do is passing 2 values from the email back to our system via 'get' method. The 2 values are the 'email from address' and 'email subject'. I tested the script below works correctlly when i hardcode the parameter value, but when i replace it with fromAddress and mailSubject i get 'error due to the internal exception' when i test run the code. Further testing i found out fromAddress is working fine
Instagram Issues
Hello. I've experienced a very frustrating issue with Instagram. I was getting an error for my scheduled posts that said I needed to reconnect Instagram. I went to setting to do so and it said that Instagram was connected. I figured I'd disconnect and reconnect in order to get it to work. I did that (which took much longer to kick in than I thought was necessary), and now all my scheduled posts have disappeared! Please tell me how to recover the scheduled posts which you can understand took a siginificant
Review Process - not being triggered
The review process doesn't seem to be triggered on entries submitted via Zoho Forms - can you confirm if there is a fix?
Workflow Rule not running
Hello, We have a workflow rule that every day at 6am creates invoices from [monthly] contracts, based on the contract start date. On Jun. 30, the rule ran, invoices were created, and we see in the Audit Log, all the actions On Jul. 2, the rule ran, invoices were created, and we see in the Audit Log, all the actions BUT On Jul. 1, we see NO invoices created, NO lines in the Audit Log either. In fact we don't see any logs in the Audit, until 8:08 am on that day, which made us thought, there was an
I'm not receiving email
My website host and google search have tried sending me verification emails but they are not coming through in zoho. They are not in spam either. The only email I can seem to recieve are the emails I send to myself from my gmail account.
ZOHO Survey Page Scoring Total Data Pushed To ZOHO CRM
Hi, I have set up a Health Questionnaire in Survey and need to push the data into my CRM. The data that I need to be able to push is "Page Total Scoring". Total scoring won't work for me as I have different assessments on each page. Please advise.
Sorting records by date on a subform
I have a subform sitting on the mainform. I have a fetch record deluge script. Two issues. First issue, I cannot do a sort on the records on the form unlike reports. Second, the records pulled up on the subform are duplicated atleast twice. Below is my deluge: fet = All_Table_Donations[Fk_Sponsor_ID == input.Child_Name.Sponsor_ID]; input.Sponsor_ID = input.Child_Name; input.Birth_Date = input.Child_Name.Birth_Date; input.Sponsor = input.Child_Name.Sponsor; input.Surname = input.Child_Name.Surname;
Diagnostic-Code: smtp; 554 5.2.3 MailPolicy violation Error delivering to mailboxes Status: 5.2.3
Hi, contact form in wordpress, i submitted a request. But the request mails are getting in notification as in zoho. Error code as follows.Diagnostic-Code: smtp; 554 5.2.3 MailPolicy violation Error delivering to mailboxes Status: 5.2.3 please help on this
Please, Restore emails from financeiro@refrim.com.br
Please, restore my emails from financeiro@refrim.com.br Please, restore the deleted files from financeiro@refrim.com.br on the last 30 days. My outlook had a bug and delete all my messages! Thanks.
Workflow on form validation
I've added a workflow to extend my validation but it doesn't work. I have no idea why it is not working: Steps I've taken: Add workflow Select form to apply workflow on In my case I want to apply the workflow on Create and Edit And the next step is my line of code. But when I submit the form with one of the selected values, nothing happens, I don't get any alert. Not even when I just add an alert on top of my file so I am stuck on this. Please help me if(input.CompanyType.Name == "reseller" || input.CompanyType.Name
Issue updating multi-select look up field in Zoho CRM
Hello I've tried Zoho support but they have told me that this isn't possible, but there are some clever people on here, so I though I'd give this a try. Recently Zoho added the 'multi-select' look up field - I simply want to move the data from two single lookup fields and transpose it into the multi-select look up field. So it would look like this... Contact Mr J Bloggs Lookup Field 1: Grapes Lookup Field 2: Apples Multi-Select Lookup Field: Grapes; Apples Does anyone have a solution?
Unable to set rate in User Portal
When I try to change the Portal Rate for a user in the User Portal of Zoho Projects nothing happens. I click on "Update" and the progress wheel spins for around 5 minutes or so and then the user window closes and the rate has not been updated. I've had a support ticket opened for over a month on this issue and was wondering if other users were experiencing the same problem.
Can you set the default country code on a Zobot 'tel' input card?
I'm using input cards on my Zobot on salesiq script. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +91 (India)? The documentation doesn't mention this as an option so I suspect it's not possible but I thought I'd ask anyway.
Can not access mailadmin.zoho.com
Hi I am trying to access mailadmin.zoho.com but it does not work. It leads to some Control Panel advertising page. I am getting an error that says: 554 5.2.3 MailPolicy violation Error delivering to mailboxes
How to fetch Vendor Bank Details i.e. Bank Name, A/c No, IFSC from Zoho Books to Zoho Analytics
Hi, I want to generate a report of Vendor Payments containing Venodr''s Bank details with Bank Name, A/c No and IFSC. But, can't see such fields in ZOHO FINANCE Data Source.
MH won't let me upload DOCX and XLSX files (or even DOCs) to my Library
Although they're meant to be supported, MH won't let me upload DOCX, XLSX or even DOC files to my Library as Attachments. I can see that a message starting "Ooops" appears on screen but it flashes away too quick to read. I've also tried uploading the files while I'm creating an email in a Journey but they won't uplaod there either. I've tried Chrome and Edge. Same result. I've attached the files. How do I get them uploaded? Many thanks Steve
PAYPAL - ICICI BANK - ZOHO BOOKS
Hi, I am new to ZOHO domain. Status: 1) I have integrated Zoho with my bank account which is ICICI 2) I receive my payment through Paypal/Razor Pay 3) I have not linked Paypal account with Zoho Books. 4) My Paypal account is linked with ICICI Bank 5)
Need to update duplicate Zoho salesIQ client data into crm
Hi, my issue is that, if some one fills the pre chat form that data goes into the crm, and if some one renter the data into the pre chat form then that data also goes to crm excet of updating the previous client it will makes an other client. is their any one who can help me on that. Thank You!
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