Zoho CRM not working
We cannot seem to access Zoho CRM. We can login, but that's as far as it goes.
Zoho Recruit - Resume Parsing Failure Notification
Dear Recruit team - For the Resumes where Parsing fails, is there way to get a notification over email? I tried looking into the KB articles but was not able to find one. Kindly point me to an article if there is one. Right now, we do not get to know
zoho crm is not working
no one of our team gets in
Zoho Analytics Triggers & Action Deprecation - Why So Much Manual Intervention Needed?
I understand that APIs evolve and that updates need to happen. However, the way that the Zoho Analytics update is being rolled out is making life on users very difficult. First of all, the whole idea of forcing users to manually reconstruct Flows with
Closing a Stateless Window
Hi! I have a stateless form that I'm displaying with openUrl("https://creator.zohopublic.com/company/application/form-perma/ISN_Stateless?Trade_Order_Id1=" + input.ID,"popup window","height=300, width=500"); and that works great. The form has an 'OK' and a Cancel button. At the end of either event (OK & Cancel) script I put openUrl("http://creator.zoho.com" + zoho.appuri + "#Script:script.close","same window"); but the popup window merely 'refreshes' and the window stays. A cancel will not kill
ZOHO Sites Domain Mapping
Hello, I hope someone can help me understand. I have not gotten a clear response from support yet. Basically, I am using Zoho Sites, but it is asking me to verify my site. I am unable to log into a third party host to point the domain to zohosites, because
uploading a document 15 mins. its still scanning for virus
Hi there, I tried uploading a document. A 75 KB .xls file, its been more than 15 mins. and it is still going about saying "Scanning for Virus" . There is also no idea whether the doc. has been uploaded or not ? Update :- It seems to have uploaded the .xls file but something doesn't work. It is not opening the .xls file. (I know the file is uploaded because I opened another tab and it shows the file has been uploaded.) It is showing "Unable to open xls file" .
The app shut down and everything written disappeared
Hello! I had a problem while using the app. Due to a crash, the application was closed, and after re-logging in, the document was empty. I know for sure that it was saved all the time while I was updating it for these two days, but neither the old changes
Call Logs not showing up in the leads module
Hi there, I've been making calls to the leads in my Zoho CRM, however, the calls aren't showing in the close activities history, in the lead profile. I have my phone system connected and the settings are all correct. Is there a way to fix this.
Locations - Inventory change by itself with Shopfiy integration (Major inventory count bug)
Hello, I wanted to see if anyone had an issue with Zoho Inventory / Shopify integration. I had a prompt to migrate to location and I unfortunately did it... As soon as I did this, Zoho Inventory started to update the inventory of some items. The items
Why there is "Failure" after the "Answer bot" card
Hi, I'm building a Chat bot for my company. I implement the card "Answer bot" and after this card there is the word "Failure", then if I add another card, this card doesn't work. In this case I add the "End" card. Can you explain how to do to avoid this
Cliq funtion not triggerring from Books.
Gentlemen, I have been requesting the Zoho Books team for 15 days through various emails- then even escalated. The response that I get from Zoho is " Our back-end team is working on it......." It is a template-type response. I authenticated the link(Cliq
Automated Intercompany Transaction
Hello team - expecting a support today. I have some good experience with Zoho products as an accountant and trying to introduce the Zoho to my newly joined company. So far it's going on good except below question. I'm currently maintaining multiple companies
Error message: There are no choice-based fields in this form to configure a Choice-based Field Rule
I am trying to configure some Choice Based lists in order to create some rules for the form I have created. In attempting to set up a Choice based field rule, I am trying to follow the instructions on this page here (but failing mightily at the first
PO receive limitations
It is VERY common to receive more or less that the PO quantity. It's totally ludicrous to limit the maximum receive to the PO quantity! What if the receive is 0.00001 less than the PO quantity - it leaves the PO as "Partially received" The current options are to edit the PO manually before finalizing the receive, an outrageous situation ! Please Zoho guys - this is an infuriating oversight & can be easily resolved by introducing the option as shown in the attached document ......
Issues with Calendar .ics Files Attached in Customer Email Notifications
Hello, Thank you for recently adding .ics files as attachments in confirmation emails generated by Zoho Bookings; however, it seems that there are some issues with the new feature, particularly in the email notifications sent to customers: If a booking
Zoho Assist no longer works using VPN
I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect my
Issue Saving Workflow Rule – "Unable to Process Your Request" Error
Dear Zoho Recruit Support Team, I am experiencing an issue while trying to integrate a new rule into a workflow. Specifically, I am setting up a Follow-Up workflow for applicants, where a user is assigned based on specific requirements. However, when
Chat window do not auto scroll on Firefox for mobile.
The chat window doesn't auto-scroll when typing, and the phone's keyboard covers what the visitor is typing until they manually scroll. This happens in Firefox for both Android and iOS, regardless of the device. It's not a good user experience as you
Issue with Bin Locations and Stock Counting in Zoho Inventory
Dear Zoho Support, We are currently experiencing a significant issue with bin locations and stock counting in our warehouse. Our warehouse is divided into 7 zones, each containing approximately 250 bin locations. When performing a stock count for an item,
Create Quote does not show the "Product Description" entered as part of the Product setup.
The product description created as part of the product setup page, does not show in the Create Quote module; The module allows for an additional description to be added but without access to the original stored description. By selecting the product from the "Product Name Lookup" pop-up, the "Product Description" part should be populated from the product record where the user is allowed to further modify it.
Doesn't let me test my newsletter.
Hello, I click "Preview and Test". I select the email address to send the test (usually my own email). I send the test email, appears the message "Your test email has been sent", but nothing happens. I mean, there is nothing in my inbox. I also tried
unable to add email aliases
Hi, just verified and set up my domain but whenever I try to add another email alias I get a rather unhelpful error popup just saying AS101, doesn't matter if I tick set as mailbox address or not.
Delay in Listing Customer data while creating transaction
After importing customer data into Zoho Books, I attempted to create an invoice but couldn't find the display name in the search results. However, it appeared when using the advanced search. When I manually add a customer name, the display name becomes
This Operation has been restricted. Please contact support-as@zohocorp.com for further details
Hello, I get the error This Operation has been restricted. Please contact support-as@zohocorp.com for further details. I have attached an error image to this email, and my domain name is 27investments.com.vn I hope to receive support from you. Best
Zoho Mail blocked by SpamCop/Mimecast 136.143.188.16
I cannot send emails to people whose domains use Mimecast or other systems that read SpamCop. This isn't the first time that this has happened. Please arrange a fix ASAP. Thanks
Can sent or receive email from certain domain
Hi i have a problem with emails that have ...@otenet.gr. Otenet is the biggest provider in Greece but i can't communicate with its emails. (Message rejected due to: domain owner discourages use of this host Remote-MTA: dns; mx.otenet.gr) Please help Thanks
existing warehouses need to be migrated to the Locations module
Upgrade to Locations We've enhanced the Branches module to include warehouses and renamed it as Locations. To enable the Locations feature, your existing warehouses need to be migrated to the Locations module. Once migrated, these warehouses will appear
Zoho CRM Mobile App Calls Module Missing
Hello all, After the last update I have two things. 1. I do not see the calls module at all - not via search, not anywhere 2. In home I do not see any scheduled calls, tasks, etc. If this in the new update or is my app gone wrong somewhere?
Emails showing in inbox again after deleting
I often have to delete emails multiple times. I may go through my inbox in the morning on the app installed on macOS. And then later in the day I open the Zoho Mail app on my iPhone and many of the emails I have already deleted appear again. This issue
Which are the IP addresses to use for 'split delivery' with Office 365? (Zoho mail inbound gateway)
Hi, I'm trying to set up 'split delivery' (email routing) with Office 365. I'm following the instructions to set up Office 365 as the primary server (https://www.zoho.com/mail/help/adminconsole/coexistence-with-office365.html) One of the prerequisites
Email Campaigns overview page is missing SENT DATE and # people sent to!
I would like to see the date the email campaign was sent, so I can understand and track when each email campaign was sent. Right now, unless you go to a contact who received a campaign, you cannot see when the campaign was sent (!!!!!!). So, if my boss
Coupons are not being accepted. (Saying expired)
I am putting together a coupon for our company's store. When I went to test it, I received a notification that the coupon is expired. (the date range should be fine though) I've tested different options for the coupon along with one of my other colleagues
Issue with Cart API Implementation - Products Not Being Added to Cart
I am writing to report an issue I'm experiencing with the Cart API implementation. I have tried multiple approaches to add products to a customer's cart programmatically, but I'm encountering difficulties. API Request Approach I am making a POST request
wishlist
I need to know where to find the wishlist function in Zoho Commerce
Website not publishing
My website with Zoho (domain purchased on Zoho) - GilmoreGirlsGetaway.com - has been active for a few months now with no problems. I went to change the template and make modifications today, but as soon as I click "Publish" it says "Error occurred while publishing - contact support". The website preview looks fine, it just won't update. Thanks, Laura
Lookup Field Values In BulkRead
I am pulling cases from the Zoho Case module using the BulkRead API. However, I am receiving IDs (random numbers) as field values. I later discovered that if I include column_name.Name in the returned fields, I get the actual value. However, this approach
Mass-Delete-Action over API doesn't work because of scope
Hi all, we're currently trying to mass delete 40000 deals from our CRM, that we have already put into a custom view. I'm not that used to the API, but I managed to authenticate by https://accounts.zoho.com/oauth/v2/token with Postman and going by the
Zoho Verification code not received
I am a new customer trying to set up Zoho mail. I'm stuck at the phone verification stage. I have entered my mobile number but the verification code is not being delivered to my mobile. I can also confirm that I'm receiving text messages from others telephone numbers as normal. Kindly assist me as I have been at this since yesterday.
Issues with completing calls using ZohoCRM and RingCentral
My company has been a multi year customer. We have always used RingCentral for making our sales calls. In a normal call, we are presented a green button next to the phone number of either a company or contact we want to call. Lately, after a few calls,
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