Contract duration field and hourly margin
In the field where we can select if the job is full time/part time/contract etc... can you add in a feature where we can put the contract duration and also a field where we can add what the hourly rate should be?
lost e-mails
today for one of the @colorex.lv domain users lost e-mails. Zoho system asked for password, but password wasn't changed. After resetting password and connecting to web interface there was no e-mails since beginning of 2018. year. Please recover from backup nikita@colorex.lv mail box. Huge thanks in advance!
TypeError: Cannot read property 'value of null Error
What is the issue with this. I have tried other browsers and deleted and update Java.
The text of my e-mails sent by foreign character is garbled
Hi I have input foreign character in my zoho mail and it seem all right but when i sent it then i checked up in my sent folder that the character was all in garbled. The English was fine but not other than that. The content was showing something like ?????...???? Please fix it ASAP as we got customer not only from English speakng countries. It was working well but not the recent time.
Change to Free Plan
Hello, I have created an account to use Zoho Assist. Features free plan for now are enough for me. My Panel shows me "Your trial version will expire in 15 days". How I change to the Free Plan? Thanks in advance.
Editing Activity Types
Is there a way to change an activity from task to a call? Or a call to an event? Or an Event to a task? We have transferred our information from a different CRM into Zoho and are trying to sort through the old data. I have tasks labeled as "Call Back" and would like to change it from a task to a call. Does Zoho support this basic functionality?
Unable to process your request
I try to add "New Holiday" in Zoho Desk, but I can add just a few of them then I got the alert that "Unable to process your request"
HELP! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
I can't send mails anymore! The reason is in the title? What I have to do unblock the outgoing mails? Please help! Thank you in advance!
Emails moved to trash
Hi there We have had a few emails this morning that have gone straight to trash and not appeared in the inbox. They have been forwarded to a second email - and arrived there safely, but there doesn't appear to any reason why they have gone straight to trash. Any suggestions.
Recipient address rejected: user does not exist
I'm having an issue where all of my authentication is complete, but emails cannot be sent to my domain. Domain to domain emails do go through. My domain host is Shopify and here are the authentications I have completed: Any input on what could be causing this would be much appreciated!
FInd and Replace
Is there a Find & Replace feature in Creator similar to all word processing programs ? I want to highlight a certain word (s) and replace it with another word or phrase, across all the records in a database.
Set Contact Profile as Inactive
Most of my customers want their account(profiles deleted) but I do not want to delete them out as I want to keep the logs and tickets for quality purposes. Would it be possible to mark the contact (customer) as inactive? With it being set as inactive the customer would not be able to log in or create tickets (customer side & agent side) Please do consider this
PDF file unable to open in Mobile iOS App
Hello, we cannot open PDF Files on Mobile devices with iOS.
Zoho Assist in Zoho One not Enterprise level?
Hi, I tried to use a custom domain in Zoho Assist, but I get the following message. "The feature you're trying to access is available only in Remote Support (Enterprise Editon)." Reading the FAQs for Zoho One, it states... "Zoho One gives every employee in your company access to enterprise-level features of every Zoho One application." Is this a bug or is Zoho Assist not Enterprise level? Mark
Customizing Self Service Portal Invitation
Hello, is there a way to translate the service portal invitation mail?
Tip #16 - Meetings in Scrum
"What's up for today?" "How's the work going?" "Did you finish the overdue task?" "Why couldn't the deadline be met?" "What's our next set of plans? .......Keeps loading When it comes to work, questions are often raised. Those back-to-back meeting sessions, rushing to complete the target, preparing for the next set of goals etc. - You will not know where to focus. This is why scrum teams are always in a safe zone because they schedule meetings at every
Unable to open/preview docs since today
Hello there Zoho Support! Since today We're not being able to visualize/open any document directly from our Zoho Docs repo (.zsheet, .zdoc, pdf, etc) Is there an issue currently with the system itself? (We are able to download them tho' but it's not usable for us since we need to it collaboratelly on the documents themselves) Please your help with this issue (I've attached an image with the problem itself) Kind Regards
Showtime and Macbooks
I am delivering a presentation, but use a MacBook Air (10.11.5). I see there is a plugin for powerpoint for PC's, is there a similar one for MacBooks with either powerpoint or keynote? Thanks Paul
Need Subform Field to Populate Based on Parent Form Field
I have a form with a subform. This is done to create a one to many relationship. The main form is Vendor and the subform is Vendor Account Number. On another form I enter the subform Vendor Account Number and want the Vendor Name field on that form to be filtered for the Vendor Name from the Vendor form based on the Vendor Account Number selected. The only way I've determined this can be accomplished is to include the Vendor Name in an additional field within the Vendor subform alongside the Vendor
How to force text to be upper case in a field?
Hey guys, I'm really starting to enjoy Creator and putting my database/forms together. However, I have another question: How can I force all text to be upper case? This field will have a mixture of text and numeric characters. Oh... and how to not allow special characters? Thanks, Joe
Incoming mail blocked and purchasing paid subscriptions
I disabled an account by accident (ncamacho@gre....) when I re-enabled it, incoming mail is disabled and I can not enable it. Can someone please help? Also I attempted to switch to a paid version but it's asking me to purchase licenses for the disabled accounts. Is there a way to get paid subscription for enabled accounts only? I didn't want to delete the accounts as we are unsure if we will need access to emails from one or more of those accounts in the future. I know office 365 allows you to disable
Note Formatting Changes After Viewed From iPhone
I have Zoho Notebook on my MacBook and iPhone. I format my notes on my MacBook, but after viewing them on my iPhone, the formatting changes and removes all the blank spaces, which then syncs to the MacBook version into a jumbled mess of words. I would like to be able to view the notes on my iPhone in the same formatting as I set it up on my MacBook. Refer to screenshots.
Migrating From Evernote
Hi, I'm attempting to migrate my Evernote notes to Notebook. When I click on migrate, it goes straight to a screen that says the migration is 50% complete & doesn't move from there. Could I have some help please? Thank you
V2 accounts API not fetching all records
I'm fetching a list of our CRM accounts via the accounts api at https://www.zohoapis.com/crm/v2/accounts We have 459 accounts in the system, but the API is only fetching 102 of them for some reason. Looking at the datastamps on my local database, I can see that the API fetched ALL data successfully on September 6th, but has since then been only doing this partial fetch each day. Has anything changed in the API?
Database with 2 modules data
Hi, I wonder if is possible to create a database exporting data from two modules. I have created a database with data from Zoho CRM and another database with data from Zoho Finance. Is there any way to join data of two modules in one database? Thanks in advance, regards
Android app - reply to ticket not working
I am trying to reply to a ticket from within the android app. I can compose the reply, but when I try and send, I get the message "Some error occurred while processing. Please try again later"
Zoho Support Notification Issue
Hi Support, Previously, my colleague (agent) was able to receive notification such as receiving ticket reply or adding a comment. However on the 29th Aug 2018, he stop receiving any notification from the Zoho desk. Below are the attachments regarding the configuration and the notification panel which he stop receiving the notification. Appreciate you would assist on this matter. Regards, Winson
Notifications
When a candidate applies for a role on my career website, can I get a notification from Zoho ? Tony
Domain not resolved
I can send any mail email, but I couldn't receive it any. I try sending from my gmail account and it said "DNS Error :Domain not resolved". Can anyone help me with this matter. my mail is : zakarianassef@sportology-eg.com Thanks.
Zoho mail login problem
Every time I open Zoho mail wab page it doesn't auto login. I have to manually login every time. After starting two factor authenticator option, the problem becomes worse. Now every time I want to login I have to give the authenticator code as well though it says it will not bother for 180 days. Hope Zoho IT team will find my account problems and fix it as soon as possible.
Not able to format the Query table column to Currency
When I right click on the column, I dont have an option to change the Datatype of a column, Please see attached screenshot
How do I create enterprise plans?
how can enterprise(custom) plans be created? Say suppose I am selling multiple services. Each plan has different services and now enterprise plan contains a mixture of the services from both plans. Especially when customers want specific services only, in that case, is there a way to create customer specific plans with prices.?
All Caps (Uppercase) Actions on User Input LOOP
Hello All, I am wanting to have all the text in a user input field converted to Uppercase. The following does the trick, but then I get a endless revolving arrow icon next to the field. This tells me that it is in a loop replacing the same All Caps data. How do I get the loop to stop. I hit the ESC. button and the revolving icon does stop. Is there a way to have it stop immediately and remove the revolving icon? Here is my current code for the Actions on User Input script. course_all_caps=input.Course_number_section.toUpperCase();
SSL Certificate for my desk portal
How do I install a certificate on my desk portal? I already have a certificate. I just can't find where to configure it. Thanks.
Error Code 553
Hi, Can someone please help with the error code below,which I receive when trying to send to some emails. I can send emails to my gmail account, but to other company accounts my mail is not deliverable. ERROR_CODE :553, ERROR_CODE :sorry, your envelope sender domain must exist / domena nadawcy musi istniec (#5.7.1)
What's New this August 2018 in Zoho Invoice?
A new month means feature enhancements and new product updates from Zoho Invoice! Let's look into what's in store for August. Mail Notifications on Reaching the Workflow Limit How about knowing your workflow limit and creating workflows accordingly? Wouldn't that be more easier? From now on, you'll be notified via email when you're about to exceed the limit of your workflow count. This email would be sent to the primary email address of the organization. Additional Filters for Timesheet Entries We
Email List
Hello All, I need to send an email that is different every day to the same group of people. I have created an email category under personal to create the list. It also needs to be BCC. IS there a way to do this in Zoho or only something available in Gmail? Thanks~
fetch and modify data in another application
hi i found already a 4 yr. old answer to this topic - so if nothing changed with Creator 5 i will use this approach. - create a function that provides the data in App A - call this function in App B and fetch the data same with modification of data or is there a more elegant approach in Creator 5? eg. something more "query-like" thank you kind regards Lambert
Assign/Route by time hours
Hi, I was trying to create an Assignment Rule by office hours but the criteria in Assign/Route and Workflows for field CreationTime only let me work with dates instead of times. So I can create a rule to assign tickets to a team after, before or between dates. What I want to do is to assign a ticket to a team between, e.g., 7-17 hours, and after 17 assign the tickets to another team. Is there any way to do that? Thanks! Regards
Map more than 2 dependency fields
Hi, We have a categorization of 4 levels in our call hirearchy. -Main category -Category -Sub category -Request How can we create dependent fields containing all 4 levels?
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