How to allow multiple agent to edit Knowledge Base articles in Zoho Desk?
Hi everyone, I’m currently setting up our Knowledge Base in Zoho Desk, and I’d like all members of my team to have the ability to edit articles created by me, as well as other articles within the Knowledge Base. I've tried adjusting roles and permissions
problema al cargar
hola consultame aparece el siguiente mensaje al cargar un formulario terminado no se puede cargar el archivo adjunto. pongase en contacto con el administrador del formulario. ¿A qué se refiere? ¿Cómo lo puedo solucionar?
Getting Organisation ID in Zoho Desk
Namaskaram, Check this link to know about Getting Organization ID (Org ID) in Zoho Desk. Crafted with ❤️ Zoho Gurus | Zoho Desk Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ Customers
Create comment with custom zoho id
Hello, It's possible to create a comment with a custom zoho id with this endpoint : api/v1/tickets/{tickets_id}/comments ? At this time when I create a new comment by default the commenterId use the authtoken informations. It's not possible to post a body like this : { 'content' => $this->content, 'commenterId' => '142550000000184001' } Thanks
Knowledge Base - Primary Departments to Control Article Reviews and Feedback to Ticket Conversion
Hello everyone, We have an important inclusion in the Knowledge Base module: Associating a category to one or Primary Department. Up until now, a category could be associated with more than one department. This allowed the agents who were part of multiple
Create a Submission Form with the ability to Save and Return at a later date
Hello ZOHO Geniuses! We're trying to create a submission form that can be sent to a user which they can begin filling out, save and then return to at a later date to complete. The conditions are: 1. The same URL given to multiple people. Initially for all, the form will be blank. 2. User can create a New Submission or Continue on a previously left off one. 3. If they select New Submission, a unique FORM ID number will be given to them to write down and use for future lookup. 4. If they select Continue,
What's New in Zoho Billing - November 2024
Hello everyone, This month's what's new brings a bunch of new updates to Zoho Billing to improve your overall billing experience, ranging from Klarna payment method support to associating branch-specific logos. We have also launched our very own payment
SSO using OIDC instead of SAML
Hi, I can see that Zoho supports organizational single sign on (SSO) via SAML: https://www.zoho.com/accounts/help/saml.html#saml%20with%20accounts My question is can I use OIDC instead of SAML to connect to a third-party identity provider. The current identity provider (based on IdentityServer) our organization uses, does not support SAML, but it supports OIDC. I wonder if the users of my domain can login using their organizational identity in this case. Thanks.
Não foi possível enviar a mensagem;Razão:554 5.1.8 Endereço do Remetente Bloqueado
Boa tarde, Meu email foi bloqueado para enviar emails. Vocês poderiam me ajudar com isso?
não recebo e-mail
alguem pode me ajudar a receber meus e-mails? o suporte não me deu uma resposta ate agora
Manual Journal Issues
All my manual journal entries in Zoho books are not reflected in my general ledger. I have checked to be sure the entries are correct. Please someone should help me fix this problem
Milestone Bars not Syncing
My Milestone (orange) bars are not syncing like the Task List Bars do. Are they supposed to? I have to keep moving them manually. My Milestones say 0 days as well.
How to retrieve Performance management - Skill set data of employees using APIs?
I was exploring Zoho People APIs from: https://www.zoho.com/people/api/overview.html I required some assistance regarding developer APIs related to Performance - Skill set data in Zoho people. Are there any APIs available to fetch the employee tagged
[Free Webinar] Creator Tech Connect Series - Directory stores and device management in Zoho Creator using Zoho Directory
Hello Everyone! We welcome you all to the upcoming free webinar on the Creator Tech Connect Series. The Creator Tech Connect series is a free monthly webinar that runs for around 45 minutes. It comprises technical sessions in which we delve deep into
Multi-entity consolidation
Hello, can someone from Zoho explain to me how can I use consolidation report in Zoho Books? For example, I have 2 organizations, and I want to have a function which allows me to view financial report from both of them in one place. Does Zoho Books offer
Zoho Books Setup with Opening Balances
Hello Zoho Books Community, We started using Zoho Books on 1 July 2023. Unfortunately, the initial setup was not done properly as no opening balances were recorded, and some transactions were migrated over from Zoho Invoices. We now have the trial balance
i am not be able to send email outside the orgination in zoho
I can send email within my organization but I am not allowed to send email outside my organization like Gmail outlook any other I am on the free plan of zoho. Do I need to take premium for this
Why am I not receiving emails from any kind of gmail accounts
I am reaching out to bring to your immediate attention a critical issue that has arisen with our email accounts. Currently, none of our accounts are able to receive emails, although we can send them without any problems. It is important to note that no
Adding Zoho form responses to google sheets and Zoho CRM
Is there a way to have a Zoho Form response to add to a google sheet and add to the Zoho CRM at the the same time? It seems the only thing I can find is you can only integrate Zoho Forms with one or the other? Am I correct on this? Thank you for any
Cliq session expired (Desktop version)
Every morning I start Cliq. I enter my password and then it says that the session has expired and that I need to refresh the screen. All I can do is close Cliq, start it again and enter my password again and then it works. Maybe it only happens because
Zoho Mail Contact Categories
I cannot get new categories to appear when I type their name in the To, CC or BCC fieds of a new email. Old categories that I created in the past appear fine, but new categories don't seem to show up. How can I get this to work? Thanks
nameserver changes
What happen in zoho mails when the name server of a domain change ( domain is using in zoho mail)?
Negative Expense
Hi I would like to propose that Expenses can be entered negatively into Zoho Books and Invoice please. Because we are using Invoice like a customer statement and would like to show expenses negatively. PLEASE can you allow for this option or at least
Shopify and CRM products
Hi Do all Zoho Crm products sync to Shopify when using the ZOHO Shopify Extension Or is it only those products selected as 'Active' in CRM Thanks
API WATI Error
Hi Support I would like to raise ERROR API WATI received after to configurate the API WATI. The API does not send new contact to leads despite i selected automatically creation leads option. Please contact to me very urgent Thank you
Zoho Creator is just blank, I can't create anything.
When I open Zoho creator I'm presented with...nothing. I can't import. I can't create. I'm just presented with a blank work area and no options.
The Social Wall: October 2024
Hi everyone, With just two months left in 2024, we can’t keep calm about these updates that will make your social media marketing experience even more holistic! Add a 'Call' button to your Google Business Profile posts You can now give a more seamless
What's New in Zoho Invoice | August - October 2024
Hello everyone! We're excited to bring you the latest set of features and enhancements made to Zoho Invoice from August to October. In this, you'll learn more about the following features: Unveiling South Africa Edition of Zoho Invoice Introducing Zoho
Email fetching/downloading from IMAP Problem.
Ive been trying to fix a fetching problem with my IMAP on Zoho Mail in a month now. I cannot manage it to sync eventhough everything says succesful, Then i deleted IMAP and added again. But now my Folders does not even show up. I have no idea. Thanks
Price Label Tags for Zoho Inventory items
Hi, I have added item groups and items in Zoho inventory. Now I need to print them on price tags/labels stickers and paste on items physically that can later be used by a barcode reader as well. How can I do that? For example, look at this image:
Can I print a report of expenses that includes the photo of the receipt?
I run my business through Zoho Books and am considering running my super fund with Books as well. If I did, I would have to give a list of all expenses and the associated receipt image to the accountant at the end of the year to be audited. I'm happily using the attach image to expense functionality in my business, but cant see anyway of printing the receipt images out in a report (a pdf). Is this just not possible? Many thanks for the advice Dave Whettingsteel
Why I can't create branch
Hi, I am new to Zoho, I am trying to use zoho book under free 14 days trial version. However, I can't see any option for me in the setting for me to create branch. Any one can help or have hints how can i create branch to test? Thanks, Sunny
Pré-recrutement - Créer une offre d'emploi
Nous avons vu jusqu'à présent les différents paramètres à configurer sur votre application Zoho Recruit. Nous poursuivons aujourd'hui avec comment programmer un post à pourvoir, publier sur les sites d'emploi et le site-web carrière. Poste à pourvoir
Paste Image instead of uploading
Is there a way in Zoho Creator to accept pasted images from clipboard instead of uploading individually?
API Error for Invoice Creation - Mexixo
I was trying to create invoice for a mexico organisation but the API throwing error code - 120104 with response message - Seller cannot be empty. What is the issue do I need to pass any specific field in the API body while creating Invoice?
Mastering email etiquette and best practices to follow in Zoho Mail
Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your
Zoho Learning Management System - Certificate Upload by Employees
We are planning to enroll employees in courses which are hosted by coursera or similar sites. I want to share the links of those courses and also want employees to upload their completion certificate once they are done. Is this function possible in
dominio
Hoy compré mi workspace con email y dominio. Mi proveedor de plataforma e-learning me pone que el dominio debe estar verificado. Donde veo esto? y lo otro es que compre plan para empresas y decia que se podia crear mas email con el mismo dominio pero
Progress Lines on Gantt
Is there a way to have these progress lines go under the tabs, rather than over them? It's very confusing having them over the top and crossing over tabs. Im using FS but it does them for all options.
Problem with S/MIME certificate signing -- worked until yesterday then stopped working. Please help!
I sign my emails with S/MIME (don't usually use it for encryption) and have enabled S/MIME in Zoho both centrally and for me as a user. Up until yesterday, it was working fine, but when I tested today I keep getting message in Apple Mail that the content
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