How long does it take for support to respond to a ticket?
How long does it take for support to respond to a ticket? Submitted 4-5 days ago... Request ID: #94042600
Automatically including Google Meet Link in Zoho Calendar Invites?
Hello, Is there a way to automatically include a google meet link in Zoho Calendar invitations? Our customers prefer Google Meet (they are unfamiliar with Zoho meetings), and as of now we have to manually include the gmeet link into every calendar invite.
Light Agents permission to edit ticket fields
I have a number of Light Agents who get tagged in tickets to provide knowledge from other departments. I would like them to be able to update the ticket fields when they are working on the ticket, e.g. number of hours they worked on it - is it possible
connecting leads with existing companies via email domain
new leads come with"aaa@test.com" then already have some account with "@test.com" Can we add automatically to add contact with relate "@test.com" account? We can add any filed ""@test.com" in account module Thank you
Unable to Expand Zoho Desk Replies
Hi, There appears to be an issue with Zoho Desk UI as I am unable to expand my replies. I have cleared browser cache and tried multiple browsers with no luck. Regards, Free Zoho CRM Extensions Record Analytics - Embed dynamically filtered Zoho Analytics
Barcode scanning Invoice preparation
We have our products barcoded and when scanned they add an item to the zoho invoice we have opened. However the zoho books we open when preparing an invoice is our full zoho books access. We would like to have staff open an invoice and scan items for
Loop through list backwards
Hi there. Is there any way to loop through a deluge list backwards?? Regards Jo
Maximising lead magnets, minimising barriers to access them
Good morning, We are about to launch a tool on our website (WordPress), which is essentially a flow of Yes/No questions to lead to a guide / answer. We would like to make the tool free to use, but use it as a lead magnet. The idea is that they will go
Profit / Loss report
Hi, Now we have expenses implemented (which is great), can we have a report which shows our true profit, after expenses are taken into account? Thanks Vinay
Referencing same subtable multiple times on inventory templates
I’d like to propose that the restriction on referencing a subtable multiple times on an inventory template is lifted. When we build a quote, we usually input some rather lengthy notes in the product description fields. This text doesn’t fit well within
Zoho mail is working properly on localhost but not on the live server with nodemailer
package.json "proxy": { "/auth/google": { "target": "http://localhost:8000/" } }, ContactForm.jsx import React, { useState, useEffect } from 'react' const ContactForm = () => { const [fname, setFname] = useState(""); const [lname, setLname] = useState("");
Date/Time format error problem solved
lms_res = zoho.crm.getRecordById("LMS_Enrollments",lms_id); quiz_3 = lms_res.get("quiz_3"); current_date=zoho.currenttime.toString("yyyy-MM-dd'T'HH:mm:ss"); // I was struggling with this line. In this Date/Time format current_date was invalid for the
Free version of Assist for personal use?
I have a Zoho account already, and stumbled on info on Assist while looking for a way to control my iPhone from my notebook computer. I saw the Free version info, so I signed up for Assist and downloaded the app to my phone. Do I understand correctly,
Interactive email functionalities expected in Zoho Campaigns
Interactive responsive emails are the holy grail of email marketing. They boost customer engagement and significantly increase email interaction. Some of the interactive email elements are expected to incorporate in Zoho Campaigns in 2024 are: Animated
Capture initial priority
We are looking for a way to capture the initial priority of a ticket. For example if a ticket is entered as 'High', but is subsequently lowered to 'Medium', we'd like a way to track that it was initially higher (or in some cases lower). I understand how
Creating new project from email
Hello, Is it possible to create a new project from an email? Either directly or by forwarding it to a project? This feature exists in a lot of the top project tools on the market. I would be surprised if its not in zoho projects. Ryan.
RFQ Module in Zoho Books
It will be helpful to all ZOHO users if ZOHO implements the RFQ module in Purchase Order Process with purchase request (Zoho Expenses).
Razorpay and PayU payment gateway for Zoho commerce are not onboarding new merchants
I understand that Razorpay and PayU payment gateway are no longer onboarding new customers due to regulatory compliance issues. However, these payment gateways are still available in Zoho Commerce, leading to confusion among new customers like me who
How many sessions can an organization have?
Forticlient meme compte que bureau ofys de sont pc avantage sur le serveurI was wondering if we have 40 Zoho one users (all Zoho Licenses) if they all want to connect to a different computer for support is it possible. As per this article I am a bit confuse.
Send multiple email notifications upon form submission
Is it possible to send two different email notifications upon form submission? We want to send one to the team to let them know a new response is available, and one to the respondent with a thank you message and other information they may need while they
Searchable Customisable fields
Is there a way to make custom fields searchable? I would like to be able to quick search or used the advanced search function to find contacts by fields such as 'Job Title' or 'Sector'. You can use these fields when creating a segmented list - is there a way that this functionality could be extended to the main search bar? This would be very useful to me. Thanks
Monitoring the Marketing Performance of an E-commerce Platform
In the fast-paced realm of E-commerce, tracking and enhancing marketing performance is crucial for achieving competitive advantage. Watch this video to know about critical aspects of monitoring marketing strategies.
Forms & CRM Integration - Linking more than one field with Notes
Hi, we currently have the following issue: Visitors on our website can use a Zoho Forms integration to request a meeting with. In that contact form, they can select between one and four topics of interest. Each topic of interest opens a seperate text
Announcing the new Career Site for Recruitment Agencies and Corporate HRs. It's everything you've been asking for.
Dear customers, Since launching our first version of Zoho Recruit back in 2009, we've worked with many recruiters to find and acquire talent. We've helped build not just an effective hiring system, but an exceptional experience for candidates and recruiters alike. As a show of our continued effort toward improving our services, we're happy to announce our Career Site upgrade for recruitment agencies and corporate HRs. With a lot of iterations and efforts from our developers, and putting in a lot
Register Today for our Upcoming Webinar - Extend and Scale Up Customer Service Operations with Developer Tools
Hello all, Here is a friendly reminder for our ninth session in the webinar series. Webinar Topic: Extend and scale up customer service operations with developer tools Date & Time (PST): December 18, 2023, at 11:00 am | Registration Link: https://zurl.co/ZrRT
When someone pays online they need to fill in there name
Hi, Since a few months when my customers pay online they need to fill in there name before they can continue here people make sometimes mistakes and then the online payment process dont Finnish and they think they have paid. i use zoho books in combination
Introduction de l'extension Sticky Notes de Zoho Notebook
Bonjour à vous fans de Zoho Notebook, Que ce soit pour gribouiller ou ajouter des rappels , les notes adhésives sont sans aucun doute addictives et pratiques à utiliser. La plupart des gens trouvent cependant que l'organisation de toutes ces notes est
Authentication failed when trying to use a shared mailbox as a from address CRM
When trying to set up a from address with a shared mailbox, I am getting the below error. Is there a way to use the shared mailbox without licensing?
Limit in number of Purchases - Uploading last 4 years Data - Plan queries
Hi, I am new to Zoho books. We are a small firm trying to start using a software to track our expenses and income. So, I am trying to add all the expenses and income from June 2019 into Zoho books. I have a total of 7000 expenses from June 2019 till date
Update contact addresses with new account address
As far as I can see, there are a few significant problems with the way account addresses and contact addresses relate. The most important is that a new address for an account does not update the address for contacts in that account. As far as I can see, when an account changes address, the only way to change the address for contacts associated with that account is to manually go into every contact and type in the new address. At very least there should be a way to manually populate contact addresses
Reason:554 5.1.8 Email Outgoing Blocked
I am getting this error while trying to send e-mails.
i have not been able ot recive email in my account user id: 753504314
i have not been able to receive any emails in my account. please update and solve thanking you
Force enable tracking on New Shipments in Zoho Inventory/Books
Hi - I just successfully built a flow to bring the tracking # and carrier information from Shopify over to Zoho Inventory and create a shipment for that item with that tracking # once fulfilled from Shopify. We use aftership for tracking and it is working
Problem with zozo mail Error: Message failed: 553 Relaying disallowed as @
Hello after i red more than 100 120 question about this error i didn't manage to solve it. could you please help me out !? i am using node mailer nodemailer.createTransport({ service:'Zoho', host: 'smtp.zoho.com', port: 465, secure: true, // use
Onboarding New Clients
What is the most effective way of on boarding new clients to Zoho Books? I have some very non-tech savvy clients and when I create a new customer in the zoho partner I do not get access to setup their Zoho Books environment. I would like to create their
Onboarding Clients
What is the best method of on-boarding clients if the client wants you to manage everything and just give them the Zoho Books environment turnkey? When creating a new customer in the zoho partner dashboard, you don't get access to the books account. Also
Emails are going to SPAM
Hello, in the last few days several clients have reported emails going to SPAM despite having all DNS config done as Zoho Books says. Is there any problem regarding Zoho Books Technical settings? i believe there is a backend issue on zohos side.
Evernote Migration - Blank Notes
I just completed a migration from Evernote. I noticed that many notes are completely blank which leads me to question the completeness of every note. Why would this have occurred and any ideas for how to check what has been migrated over without having
"Error Occurred" message when adding a new domain
Hello, I am trying to adding a new domain at zoho mail using own domain "amazemaritime.com", but I keep getting "Error occured" message.
Couldn't find Round Off feature - Need Bill-Wise and Invoices-Wise - NOT Global
Hello, I could not find basic Round-Off feature while creating Purchase Bills. Is it somewhere hidden and needs to be activated. If not, kindly make it available Bill-Wise (to be available for each Bill) and NOT as Global setting. There are suppliers
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