Zoho Desk's Instant Messaging Update | Connect with customers via WhatsApp from the Tickets module

Zoho Desk's Instant Messaging Update | Connect with customers via WhatsApp from the Tickets module

Hello All,
 
We are excited to announce an enhancement for the Instant Messaging module: you can now send outbound WhatsApp messages to your customers from Desk's Ticket module.
 
Outbound WhatsApp messages can be sent to one or more recipients' mobile devices, helping your team engage with users on their preferred platform to deliver fast, effective service.
 
When sending a WhatsApp message, you must use a template message—a customized message that has been pre-approved by WhatsApp.
 
Learn more: Quick tips for creating message templates

Note: Each template needs to be created in advance and submitted to WhatsApp for approval before it can be used.

How do you send an outbound message via the Tickets module?

It's simple to send messages to customers through WhatsApp directly from Desk's Tickets module.



To send a WhatsApp message, open the Tickets module and find the ticket. Tap the ticket to open the detail view, then tap the WhatsApp logo beside the phone number under the contact info. This will open the WhatsApp Template Messaging screen, where you can select a template message from the list of options and send it.
 
Learn more: Sending WhatsApp messages from Tickets
 
Try this feature now and drop your suggestions in the comments section.
 
Watch this space for more exciting updates on Instant Messaging capabilities!
 

Cheers,
Kavya
The Zoho Desk Team




                        Zoho Marketing Automation
                                • Sticky Posts

                                • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
                                • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                • Zoho Desk Cheat Sheet For The Year-End

                                  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
                                • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                  Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
                                • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                  Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect


                                Manage your brands on social media



                                        Zoho TeamInbox Resources

                                          Zoho DataPrep Resources



                                            Zoho CRM Plus Resources

                                              Zoho Books Resources


                                                Zoho Subscriptions Resources

                                                  Zoho Desk Resources

                                                    Zoho Projects Resources


                                                      Zoho Sprints Resources


                                                        Qntrl Resources


                                                          Zoho Creator Resources


                                                            Zoho WorkDrive Resources



                                                              Zoho Campaigns Resources

                                                                Zoho CRM Resources

                                                                • CRM Community Learning Series

                                                                  CRM Community Learning Series


                                                                • Tips

                                                                  Tips

                                                                • Functions

                                                                  Functions

                                                                • Meetups

                                                                  Meetups

                                                                • Kbase

                                                                  Kbase

                                                                • Resources

                                                                  Resources

                                                                • Digest

                                                                  Digest

                                                                • CRM Marketplace

                                                                  CRM Marketplace

                                                                • MVP Corner

                                                                  MVP Corner

                                                                • Word of the Day

                                                                  Word of the Day


                                                                      Design. Discuss. Deliver.

                                                                      Create visually engaging stories with Zoho Show.

                                                                      Get Started Now