【ZOHO】機能要望のご投稿に対するZoho側の対応につきまして

【ZOHO】機能要望のご投稿に対するZoho側の対応につきまして

連投失礼します。

オンラインフォーラム上でZoho サービスの機能要望をいただくことも多くなりました。(ユーザー様からの声は貴重です、いつもありがとうございます！）当件に関し、コミュニティチームで整理をしまして、２点ご案内いたします。

1. "機能要望"のサブフォーラムを追加しました。
以前より機能要望の投稿を分けて確認したい、というご要望もいただいており、
また、その方が他のユーザーがどのような機能要望をしているか確認しやすくなるため、サブフォーラムを追加しました。
今後、機能要望に関する投稿をする場合は、"機能要望"のサブフォーラムを選択いただけると幸いです。

・投稿（トピック）の追加方法に関して：https://zurl.co/Fc6X

2. 機能要望をいただいた際の対応に関して

◎有料ユーザー様から機能要望の投稿をいただいた場合
・ゾーホージャパンでは、有料ユーザー様からいただいたお問い合わせ、お声に関する本社とのやりとりはサポートチームにて承っているため、コミュニティメンバーからゾーホージャパンのサポートチームへ、内容を共有します。

・その後、本社への機能要望依頼の判断、進捗などは、サポートチームにて対応します。

・機能要望に関して、他のユーザーからの考えやアイデアを聞きたい場合もあるかと思います。ユーザー様同士でその件に関するディスカッションができるよう、投稿いただいたトピックは残させていただきます。

・ご要望に対し大きな進捗があった場合は、コミュニティチームでも可能な範囲で、アップデート情報を投稿します。(回答を確証するものではありません）

◎お試し版、無料ユーザーさまから機能要望の投稿をいただいた場合
・恐れいりますが、Zohoからの確実な返答を希望される場合は、Global本社のコミュニティやサポートチーム(support@zohocrm.com)へお問い合わせください。(英語対応)
サービスのご検討にあたり、機能に関する仕様確認やご質問は、sales@zoho.jp(日本語対応）へお問い合わせいただけます。
※日本語の問い合わせ対象商品はこちらをご参照ください。

・機能要望に関して、他のユーザーからの考えやアイデアを聞きたい場合もあるかと思います。そのために、投稿されたスレッドはサポートチームへ引き継いだ後も、ユーザー様同士でその件に関するディスカッションができるよう、残させていただきます。

・他のユーザー様から同様の要望を多くいただいたり、コミュニティチーム側でニーズが高いと判断した場合は、コミュニティチームからも本社へ、いただいた機能要望を共有します。
※実装を約束するものではなく、あくまでも情報の共有となることをご了承ください。


やりながらまた改善していることがあると思いますが、現状のZohoJapanCommunityでは、こちらの運用で行わせてください。

投稿に対するlikeなどのリアクション、コメント、また、複数の方から同様のご意見をいただくことは、日本側から本社に依頼を行う際の判断材料となりますので、とても助かっております。

引き続きどうぞ、よろしくお願いいたします。








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                                                            • 【ZOHO】コミュニティユーザー自己紹介のトピック

                                                              日頃よりZoho Japan Communityをご愛顧いただき、ありがとうございます。 おかげさまで昨年より、フォロワー数も増えてまいりました！ 人数も50名を超えてまいりましたので、改めて運営しているZohoメンバーの自己紹介の場、また皆さまがご自身を紹介できる場を目的とした、トピックを作らせていただきます。 これからご参加いただく方も、立ち上げ当初からお付き合いいただいている方も、よろしければ当スレッドのReply欄からご自由にコメントいただければ嬉しいです。（オンラインフォーラムは現状オープンなフォーラムとなっているので、記入できる範囲で構いません） スライドテンプレートもご用意いたしましたので、もし良ければご自由にご利用ください。下記のリンクからダウンロードいただけます。 https://zurl.co/lC7N  テキストのみのコメントでももちろんOKです。 — 自己紹介例 【お名前（ニックネーム）】 【利用中のZohoサービス】 【ユーザー歴】 【ご利用人数】 【興味のあるZohoサービス】 【Zohoを利用し始めた、興味を持ったきっかけ】 【活用している主なサービスや機能】

                                                            • 【ZOHO】オンラインフォーラムのご利用について

                                                              こちらでのディスカッション、またそれ以外でも普段より、様々な投稿/コメントで支えていただき、ありがとうございます。 オンラインフォーラムの運営に関しては、まだまだ完璧ではなく、 それゆえに皆さまにご不便をおかけしている部分もあり恐縮ですが、いただいたご意見も参考にしつつ、少しずつ試行を重ねています。その上でにはなりますが、改めてオンラインフォーラムの方針と別投稿にて機能要望に関する対応に関し、共有いたします。 Zoho Japan Community オンラインフォーラムについて ・Zoho製品を利用するユーザー様同士の交流、ノウハウ共有を目的としたオンライン掲示板です。 　製品に関するご質問、ご意見につきましては、オンラインフォーラム上で、Zoho側からの回答を保証するものではありません。 ・コミュニティ運営に関わる投稿など、一部ゾーホージャパンからもコメント/投稿を行わせていただくことがあります。 ・製品に関する投稿の、Zoho側からの確実な回答をご希望の場合は、以下の方法をご検討いただけると幸いです。 ＜製品に関する質問に対し、確実にZoho側からの回答が欲しい場合＞ ・ご購入前：sales@zoho.jp

                                                            • Zoho Japan Community オンラインフォーラムの利用案内

                                                              この度は、Zoho Japan Communityのオンラインフォーラムにご参加いただき、ありがとうございます。 ご利用にあたり、以下案内をご一読願います。フォーラムの使い方に関してはこちらをご確認ください。 1. オンラインフォーラムの利用について  オンラインフォーラムに投稿、リアクションを行うには、ユーザー登録が必要となります。 登録情報に関しては、パスワードを適宜変更するなどして自己責任での管理をお願いします。 ユーザーは、自由にオンラインフォーラムのユーザー登録から退会できます。なお、オンラインフォーラムから退会しても、当該ユーザによる投稿は引き続き掲載することがあります。


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