2 different email channels for same department - how to control notifications?

2 different email channels for same department - how to control notifications?

Hi,

I'm thinking to add another email channel to my Support department related to training. The reason is that training is done by the same team, so I want to gather all the stats under one dept.

Currently I have an email 'support@company.com' and want to create a new email, 'training@company.com' to open tickets within the same department.

Is it possible to have emails coming in from training@company to:
  1. not receive the ticket creation/closure notifications
  2. have them follow a different (simpler) blueprint.