554 5.2.3 MailPolicy violation Error delivering to mailboxes

554 5.2.3 MailPolicy violation Error delivering to mailboxes

Senders are reporting errors when sending emails with attachments/forwarded emails to my domain.

In the following, the attachment was a forwarded message - total size around 160k.

Could you investigate?
  1. mx.zohomail.com rejected your message to the following email addresses:

  3. andy@hardyfamily.org.uk (andy@hardyfamily.org.uk) <mailto:andy@hardyfamily.org.uk> 
  4. Your message is too large to send. To send it, make the message smaller, for example, by removing attachments.

  6. mx.zohomail.com gave this error:
  7. MailPolicy violation Error delivering to mailboxes 

  9. Diagnostic information for administrators:

  11. Generating server: AM4PR0201MB1505.eurprd02.prod.outlook.com

  13. andy@hardyfamily.org.uk
  14. mx.zohomail.com
  15. Remote Server returned '554 5.2.3 MailPolicy violation Error delivering to mailboxes'

  17. Original message headers:

  19. DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=dnv.onmicrosoft.com;
  20.  s=selector1-dnvgl-com;
  21.  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;
  22.  bh=HzEDGp6yNM5Ypf7ZGadxLtY2FBX19M+1BmqwrqKb3JI=;
  23.  b=vHIsACN1nIINwDu91aVv6R5NCqYSm66JNXy3L9jGmD3gGEcnuPtXaFO/R5ZRHeOqHg0+LiDEvetScKEMdQzeWEfjztvGdP70i769Vh91SDhrQO3TT3bxSzHr0CABr1gIvTbsXBvpR8KfPDKcvD4Vl0Ycn9UXusAIK2pfvwwlx0o=
  24. Received: from AM4PR0201MB1586.eurprd02.prod.outlook.com (10.166.130.22) by
  25.  AM4PR0201MB1505.eurprd02.prod.outlook.com (10.166.129.151) with Microsoft
  26.  SMTP Server (version=TLS1_2,
  27.  cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.1.1385.9; Wed, 30
  28.  Aug 2017 17:11:23 +0000
  29. Received: from AM4PR0201MB1586.eurprd02.prod.outlook.com
  30.  ([fe80::850:4fcd:5a8f:f7e7]) by AM4PR0201MB1586.eurprd02.prod.outlook.com
  31.  ([fe80::850:4fcd:5a8f:f7e7%14]) with mapi id 15.01.1385.014; Wed, 30 Aug 2017
  32.  17:11:24 +0000
  33. From: "XXX" <XXX@XXX>
  34. To: "andy@hardyfamily.org.uk" <andy@hardyfamily.org.uk>
  35. Subject: FW: XXX
  36. Thread-Topic: XXX
  37. Thread-Index: AdMhhGbMulaL7BqVT9ajyF1B1WlVbQALpJ8w
  38. Date: Wed, 30 Aug 2017 17:11:23 +0000
  39. Message-ID: <AM4PR0201MB15862408C27D3A118E3ECAD8819C0@AM4PR0201MB1586.eurprd02.prod.outlook.com>
  40. References: <3FE64D2408159D488A2AC49142C93492FE6A69AC@EXMBX01.grid.local>
  41. In-Reply-To: <3FE64D2408159D488A2AC49142C93492FE6A69AC@EXMBX01.grid.local>
  42. Accept-Language: en-GB, en-US
  43. Content-Language: en-US
  44. X-MS-Has-Attach: yes
  45. X-MS-TNEF-Correlator:
  46. authentication-results: spf=none (sender IP is )
  47.  smtp.mailfrom=andrew.hardy@dnvgl.com; 
  48. x-originating-ip: [194.35.186.81]
  49. x-ms-publictraffictype: Email
  50. x-microsoft-exchange-diagnostics: 1;AM4PR0201MB1505;6:W1+9ruii0bMu8Me4PUNX02aX2I7LAoTdHV7M76FeBuFeuKvUrMcy2cItVudnILEeNSKLV1+OBrR3PPeXN02QrMeuLto0PIwPsVBljTxSmESElwA0J58l3JNGogP0h6w20cZTBPw/ksq4sJMyIR4f5gwcNTJ5WZ1CB3ND9BtOnXePzpWMW4PNx91/T/eWeOWuzgyHunJe2OBHF2PELpWU3R79toWuZqUCFz5Xj2VYukc=;5:h8RT+7QAlFiz7tgxlhbNaAMT8IRaMHK26xLE7eU++avlxjOVTZiiTMfSGscEptQEcYN0XtYWLlAoj8pHHw4t0+VuBWhBv8aqg+roSsVhEhrklCYvx57jK0mPtoc0swdNOzsKlsix8mH1LgVACYzNTw==;24:BoHDC86F3BtqC75q0e3a3WjCWo3zhGizaWt1Rnme93pIqsP6j2CCWvndDF4Om8mVLezcaMZ0N5JqASdeieyvtj332hQG4yJe/mo5J2GRm8k=;7:v/uCK7GdVWV3rC9N4VEekCWBBbqCdZoOoVaxOck7b8dWShsAUpHsYS4CrealQodEhdgu1yRDS2KIRp4CEQVM9gGutNDxkhLsv78RVBIVFVDMVlMSF6LYpcLCwafkOWIQo1WdS+OEwV+6jb+ENcemvpaUPEX6NMCdHPTw5aRO5QTyPqwIarujfaOBXkSWzEZQBbOkysv8Z2uCQPLf+I7QM9/LY2LMOKsVrcApfYqpQOA=
  51. x-ms-exchange-antispam-srfa-diagnostics: SSOS;
  52. x-ms-office365-filtering-correlation-id: c2f65d2d-c63f-4cb7-0306-08d4efca247b
  53. x-ms-office365-filtering-ht: Tenant
  54. x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:(300000500095)(300135000095)(300000501095)(300135300095)(22001)(300000502095)(300135100095)(2017030254152)(300000503095)(300135400095)(48565401081)(2017052603199)(49563074)(201703131423075)(201703031133081)(201702281549075)(300000504095)(300135200095)(300000505095)(300135600095)(300000506095)(300135500095);SRVR:AM4PR0201MB1505;
  55. x-ms-traffictypediagnostic: AM4PR0201MB1505:
  56. x-exchange-antispam-report-test: UriScan:;
  57. x-microsoft-antispam-prvs: <AM4PR0201MB15057A6A900C5152902DB229819C0@AM4PR0201MB1505.eurprd02.prod.outlook.com>
  58. x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(100000700101)(100105000095)(100000701101)(100105300095)(100000702101)(100105100095)(102415395)(6040450)(601004)(2401047)(5005006)(8121501046)(3002001)(93006095)(93001095)(10201501046)(100000703101)(100105400095)(6055026)(6041248)(20161123562025)(20161123564025)(20161123555025)(20161123560025)(20161123558100)(201703131423075)(201702281528075)(201703061421075)(201703061406153)(6072148)(201708071742011)(100000704101)(100105200095)(100000705101)(100105500095);SRVR:AM4PR0201MB1505;BCL:0;PCL:0;RULEID:(100000800101)(100110000095)(100000801101)(100110300095)(100000802101)(100110100095)(100000803101)(100110400095)(100000804101)(100110200095)(100000805101)(100110500095);SRVR:AM4PR0201MB1505;
  59. x-forefront-prvs: 041517DFAB
  60. x-forefront-antispam-report: SFV:NSPM;SFS:(10019020)(6009001)(39860400002)(189002)(199003)(9686003)(99936001)(50986999)(229853002)(2351001)(54356999)(2906002)(76176999)(8936002)(1730700003)(86362001)(101416001)(7696004)(81156014)(5660300001)(8676002)(2950100002)(3280700002)(2900100001)(6436002)(6916009)(6506006)(81166006)(478600001)(97736004)(105586002)(106356001)(5890100001)(55016002)(66066001)(68736007)(5640700003)(14454004)(305945005)(25786009)(99286003)(2473003)(3660700001)(33656002)(110136004)(53936002)(7736002)(5250100002)(102836003)(6116002)(3846002)(74316002)(2501003)(189998001);DIR:OUT;SFP:1102;SCL:1;SRVR:AM4PR0201MB1505;H:AM4PR0201MB1586.eurprd02.prod.outlook.com;FPR:;SPF:None;PTR:InfoNoRecords;MX:1;A:1;LANG:en;
  61. received-spf: None (protection.outlook.com: dnvgl.com does not designate
  62.  permitted sender hosts)
  63. spamdiagnosticoutput: 1:99
  64. spamdiagnosticmetadata: NSPM
  65. Content-Type: multipart/mixed;
  66. boundary="_002_AM4PR0201MB15862408C27D3A118E3ECAD8819C0AM4PR0201MB1586_"
  67. MIME-Version: 1.0
  68. X-OriginatorOrg: dnvgl.com
  69. X-MS-Exchange-CrossTenant-originalarrivaltime: 30 Aug 2017 17:11:23.9150
  70.  (UTC)
  71. X-MS-Exchange-CrossTenant-fromentityheader: Hosted
  72. X-MS-Exchange-CrossTenant-id: adf10e2b-b6e9-41d6-be2f-c12bb566019c
  73. X-MS-Exchange-Transport-CrossTenantHeadersStamped: AM4PR0201MB1505

Thanks,
 
Andy