Hi everyone,

I’m working on an A2P 10DLC SMS campaign and running into repeated rejections due to opt-in issues. I’m using Zoho Creator for the registration flow.

The form is public (no login required). Users enter their phone number and there is an unchecked checkbox where they agree to receive SMS updates. The consent text includes message & data rates and STOP/HELP instructions as well.

Even with this setup, the campaign is getting rejected saying the opt-in flow is not clearly defined and not verifiable.

I want to understand if just having a checkbox in a public Zoho Creator form is enough, or if something more is required from the Zoho side. Do we need to store consent logs, add any workflows, or provide some kind of proof separately?

Also, does the form need to be accessible in a specific way for verification, or is a normal public form sufficient?

If anyone has faced this with A2P 10DLC using Zoho Creator, please share what worked.

Thanks