About Zoho CRM Support

Hello

I am not sure where i can share my concern about Zoho Support. i tried all means Phone Calls, Email and Online chat but not sure what is the right desk to share our concern as customer.so i am sharing here

Since a long time we are using Zoho products but this is the first time i tried Zoho support to get extra support. but sorry to say i really get frustrated

I am waiting for my requested "custom function" to be done since days. each time people answer me that “we will check with developer and will get back”.

About Chat Support: Support person was too slow, seems like answering to multiple peoples and keep waiting me for minutes to get a reply. People transfer the chat with each other and referring the chat again. Overall it is too much time consuming to get support as it does not seems instant communication.

Overall I believe Zoho team should do something to save customer time. People like us are business person and can’t be on Chat or support for hours or can’t wait for days. we use tools to mange business, if managing tools itself become our activity than it start suffering our business.

Using tool improve sales people productivity but if that start consuming top management time than it start giving pain. In Organization like us, CRM or etc…tools are managed by Top management people. so our time is important

Other people are facing same experience ?

Regards

rakesh