Account cannot send mails. Sender Address blocked

Account cannot send mails. Sender Address blocked

"unable to send  (Reason 554 5.1.8) " this message appears in the account claudiamazo@boamar.com with every single mail the user try to send.

As an admin I changed the password, and double check the account but is not blocked and still this message is showing up.

Can you help us support team? please