Account disabled
I have an issue I need help with.
Whilst trialing ZOHO CRM I created the following:
Account1 (-------------) using m__ame@m__rg___s__i__.___.__ and 2 personal emails
Account2 (-------------) using a personal email and 2 users _al__1@______________._o_.__ and _al___@______________._o_.__
I done this because my organisation asked me to trial ZOHO CRM to see if it will meet our needs, so I created Account1 (-------------) , when that free trial ran out and only gave me access to the Free version but I still wanted to trial the Standard and Professional plans, I then created Account 2 (-------------) but this time added 2 other sales staff, so they can be involved in the decision making process.
The first problem I had was the 2 sales staff could not access the CRM app because they were still active on Account 2 (-------------) this was solved by setting them as Inactive on Account 2.
The current problem I have is these same sales staff now, cant access the desktop version of ZOHO for Account 1.
It gives them a message "Sorry. Your account has been disabled". I have uploaded the screenshot.
Is this just a case of having to go to Account 2 and delete these 2 sales staff emails from the account, they are currently marked as inactive.
They are currently active on Account 1.
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