Account is inactive

Account is inactive

I can not enter to my email account :my domain is afcimport.com

it says, " Account is inactive "

Why is the reason for it??

I payed for this service, I annex my domain with you ( AFCIMPORT.COM ), and how is possible that I can not work, if the primary email of my company is not working

I have 2  days wit this problem,  I called support to USA, and they said write to support,  AND NOBODY HELP ME WITH IT , we lost sells, how it is possible !!

SO URGENT TO FIX IT

Thanks

Alejandro