Account Not Active Error when pulling Information from CRM

Account Not Active Error when pulling Information from CRM

Good Has anyone ever encountered this error when you are in books and trying to pull information from CRM. and running the script below
cus = zoho.crm.getRecords("Contacts");
info cus;

With one CRM we manage to get the data from CRM but with another we are getting the below error

  Execution Result

Result

Function Executed Successfully

Log Messages

{"code":"ACCOUNT_NOT_ACTIVE","details":{},"message":"This account is currently not active.","status":"error"}


Has anyone ever experienced this error? If so how would one resolve it.