ActiveSync not working on Outlook App for iOS - but works on iOS Mail App

ActiveSync not working on Outlook App for iOS - but works on iOS Mail App

Last week, I was able to add 2 accounts using Exchange ActiveSync via the Outlook App for iOS.  Just today, I can't seem to add an email account.  Using the iOS Mail App, it works ok.

I am using the regular configuration with msync.zoho.com for server.

Just to add, I know how to do this since I was able to do so for two other accounts.  It works on iOS Mail App and not on Outlook App.  It was working before.  There is no problem with the password as it works on the web and via iOS Mail App.  ActiveSync is enabled on the account. 

I deleted the two accounts I added before on the Outlook iOS App and now I can't add them anymore.  Both accounts can be added via the default iOS Mail App.  Clearly ActiveSync works but not for the iOS Outlook App.

The error: Unable to Login - Please check your email, password and try again

Did something change for the iOS Outlook App?   Any information and help would be appreciated.

Thanks.







                          Zoho Desk Resources

                          • Desk Community Learning Series


                          • Digest


                          • Functions


                          • Meetups


                          • Kbase


                          • Resources


                          • Glossary


                          • Desk Marketplace


                          • MVP Corner


                          • Word of the Day



                              Zoho Marketing Automation



                                      Manage your brands on social media



                                              Zoho TeamInbox Resources

                                                Zoho DataPrep Resources



                                                  Zoho CRM Plus Resources

                                                    Zoho Books Resources


                                                      Zoho Subscriptions Resources

                                                        Zoho Projects Resources


                                                          Zoho Sprints Resources


                                                            Qntrl Resources


                                                              Zoho Creator Resources


                                                                Zoho WorkDrive Resources



                                                                  Zoho Campaigns Resources

                                                                    Zoho CRM Resources

                                                                    • CRM Community Learning Series

                                                                      CRM Community Learning Series


                                                                    • Tips

                                                                      Tips

                                                                    • Functions

                                                                      Functions

                                                                    • Meetups

                                                                      Meetups

                                                                    • Kbase

                                                                      Kbase

                                                                    • Resources

                                                                      Resources

                                                                    • Digest

                                                                      Digest

                                                                    • CRM Marketplace

                                                                      CRM Marketplace

                                                                    • MVP Corner

                                                                      MVP Corner


                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now