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Hello,

I see that there is currently the ability to trigger task automation when a comment is added to a task. However, we have a use case in which we would like to trigger automation when the comment is edited or deleted. 
This will enable us to update the comment synced between tickets (in Desk) and tasks (in Projects).

Thanks.

1 user likes this idea.
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  • 9 months ago

Hello, David! 

Thanks for sharing your use case with us. 

Currently, task automation can be triggered only based on task comment addition but not edit/delete action. If there is any update on this, we will keep you posted. 

Hello
 

Is this on the Roadmap already? 

  • 9 months ago

David, 

Unfortunately, this is not present in our immediate roadmap list. 

  • Creator Certified Developer - Associate
  • 17 days ago


@undefined
 

If a workflow can not be update on a comment edit.  What does this trigger do? 



  • 16 days ago

skreidler

The 'Comment' field is not included in the current design of the Task Workflow Rules. It looks like an issue from our end. We've forwarded this case to our engineering team to troubleshoot further and will keep you updated. 

  • 1 day ago

Skreidler, 

The 'Comment' field has been removed from the execution criteria of the Task Workflow Rules.

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