Hello Zoho Support team,

We are experiencing an issue with a workflow in Zoho Desk.

The workflow is triggered when the Quote ID field is updated and performs two actions:

1. A standard Field Update
2. An Add Comment custom action

When the Quote ID field is updated, the standard Field Update action is executed immediately. However, the Add Comment action is executed approximately 1–2 minutes later.

Previously, the Add Comment action was executed almost immediately.

We performed a test by adding a temporary Field Update action to the same workflow. The Ticket History confirms that this action runs immediately after the Quote ID is updated, while the Add Comment action is executed around 1–2 minutes later.

This suggests that the workflow itself is being triggered correctly and that the delay is specifically affecting the Add Comment action.

Could you please help us determine why this delay is occurring and whether there is a way to restore the previous near-immediate execution behavior?

I am attaching screenshots showing:

• The workflow trigger and configuration
• The workflow actions
• The Ticket History showing the immediate Field Update and the delayed Add Comment action

Thank you.