Add Comments to Tickets via Zoho Desk "Update record" Integration Task
Dear Zoho Desk Team,
I'm writing to request a new feature for the Zoho Desk "Update record" Integration Task: the ability to directly add comments to tickets within the integration workflow.
Current Challenge:
Currently, adding comments to tickets within the Zoho Desk integration task requires using the invokeurl method. While this functionality exists, it represents an external API call.
Desired Functionality:
We propose a feature that allows users to directly add comments to tickets through the Zoho Desk integration task itself. This could be achieved by introducing a dedicated action within the integration task builder, allowing users to:
Specify Ticket: Select the target ticket for the comment.
Enter Comment Content: Provide the content for the comment.
Set Visibility (Optional): Optionally control the comment's visibility (public or private).
Define Content Type (Optional): Optionally choose the content type for the comment (e.g., plain text or HTML).
Maybe something like this:
Maybe something like this:
- recordValue = {"content":"this is my comment", "isPublic":"false", "contentType":"html"};
- response = zoho.desk.update(641XXXXXX, "tickets", 168XXXXXXXXXXXX001, recordValue, "desk_connection");
Benefits of Direct Commenting:
Simplified Workflows: Eliminates the need for external API calls (like invokeurl), streamlining workflows and improving integration efficiency.
Enhanced Security: Potentially enhances security by keeping comment actions within the controlled Zoho Desk environment.
Improved User Experience: Provides a more intuitive and user-friendly experience for adding comments within integration tasks.
I
The ability to directly add comments to tickets through the Zoho Desk integration task would significantly enhance the functionality and usability of this valuable integration tool. We appreciate your consideration of this feature request.
Thank you for your time and support.
Sincerely,
Ram
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Topic Participants
Ram Freedman
Ajith | Zoho Desk
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