ADD CUSTOM MODULES w/ the ability to create custom relationships
The ability to add custom modules and custom relationships between modules is what makes salesforce and SugarCRM so powerful. Zoho was great for us for about 8 months until we needed more than a very basic CRM. I think the CRM team need sto look at features like this, that make them able to compete with the big CRMs in scalability.
It seems like there is a pretty low cap on what companies can use a tool that is not more customizable (and that does not mean tryiong to fit my custom module needs into a tailoring of an un-used module -- that never works very well).
What would be beautiful, is to either be able to create a new generic module, or a new module of a specific type (opportunity, persone, etc) based on a template. I would even pay the zoho team to create a module for our installation.