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Dear Zoho Team,
We would like to request a new feature for the ticket interface in Zoho Desk. Specifically, we propose adding a button to the ticket screen that allows users to merge the current ticket with another ticket by directly providing the second ticket's ID.
Currently, merging tickets requires locating both tickets, marking them, and then clicking the "Merge" button. While this process works, it can be time-consuming in cases where we already know the ID of the second ticket and want to quickly merge it with the ticket we are viewing.
We believe this feature would significantly enhance the user experience and improve productivity in Zoho Desk.
Thank you for considering our request, and we look forward to your feedback!
Best regards,
Ram
Thanks for bringing this up,
I’ll look into the possibilities of advancing this Merge functionality requirement and keep you in the loop.
Cheers,
Shivani | Zoho Desk
This would be highly useful for our organization!
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Hi@Jonathan JO Jonathan Follow ,
Appreciate you sharing how this would be a game-changer for your business! We’ll make sure your upvotes reach our product team and keep you in the loop.
Cheers,
Shivani | Zoho Desk