Dear Zoho Voice Team,

We hope you're doing well.

We would like to request a usability enhancement in Zoho Voice regarding the ability to preview audio messages directly from the admin interface.

Current Behavior: Currently, in various areas of Zoho Voice—such as the Queue Audio Profile, IVR settings, Announcements, and similar modules—we can configure audio messages that will be broadcast to clients. These messages can be typed as text, selected from pre-saved options, and configured with a choice of voice (male/female) and language.

However, once configured, there is no way to listen to the selected message directly from the Zoho Voice admin interface.

As confirmed by Zoho Support:

“We understand that you would like to hear the Greeting message that is set up in Text. Unfortunately, we do not have an option to play that when it is set to Voice. One way to check is to configure it to a number and make a test call to hear the audio played.”

Requested Enhancement: We request the addition of a "Play" button next to the configured message in each relevant section (Queue Audio Profile, IVR, Announcements, etc.). This button should allow admins to preview the message in the selected voice and language before finalizing or assigning it.

Benefits:

• Simplifies message management and validation.

• Saves time by eliminating the need to assign messages to test numbers and make calls.

• Helps ensure accurate voice tone, pronunciation, and clarity before going live.

• Improves the overall admin experience when working with multilingual and multi-voice environments.

We believe this feature would greatly enhance the usability and professionalism of Zoho Voice.

Thank you for considering this request. We appreciate your continued efforts in improving Zoho products.

Best regards,
Ram