Hi,
In the PhoneBridge built-in dialer, agents have the option to disable the incoming call popup for themselves. This means an agent can silently opt out of receiving call notifications without the supervisor or admin knowing.

This is a problem for call center management — agents should not be able to hide incoming callsfrom themselves without admin approval.

1. Remove the ability for agents to disable the incoming call popup entirely, or
2. Add an admin-level setting to control whether agents are allowed to turn off the popup

Regards,
Ram