Agent Level Access
Agent Level Access
Hi There,
We think that this would be a good idea for our staff and all Zoho Users.
We have it set up in our company that certain agents can only access certain things.
Like a Level 1 User can only view and reply to tickets assigned to them only.
A Level 2 user can only reply to tickets assigned to them and reply to the forums
A Level 3 user can assign tickets, reply to forums and configure customer accounts.
A Level 4 user is considered a supervisor, this role can assign tickets, reply to forums. view all tickets, and configure certain settings.
A level 5 user is the help desk admin,This user can do anything that they want to do.
We have this set up with our staff and we think its a good idea to implement in Zoho. We understand that there are agent roles but this could be a certain feature that is above that.
Hope this helps out everyone!
Regards,
Kim
Support Manager @ Jacob's Sales & Tech Store