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I wish I had better news. We don’t have Agent visibility functionality, but Automatic Time Tracking does log all ticket updates made by any agent in a ticket—just not when they’re only viewing it. That said, we do found this feature intriguing and will be bringing it to our Product team’s table for discussion.
Regards,
Shivani | Zoho Desk
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Thanks,@Christy Jenkins CJ Christy Jenkins Follow ! We'll do our best to explore this useful functionality you’ve highlighted.
Regards,
Shivani | Zoho Desk