Aggregate Formula - Time
I have a CRM table which has phone call start and end time. I have created a Query table that also includes a Call Duration column (using Time_Diff).
I am creating a summary report on Analytics and want to show the sum of the duration of inbound/outbound calls in the period specified in the user filter, broken down by CRM user. When I create an aggregate formula though, time isn't a number format option. If I choose decimal, it just shows 0 for each user.
Is it possible to achieve the desired outcome and if so, how should I go about it?
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