AI feature in Zoho Desk suggesting answers based on past ticket threads
Hi
I would like to suggest something that would be very useful : instead of suggesting answers based on the Knowledge Base, I think it would be great if Zia could analyze the history of all customer and agents threads, to suggest answers in new tickets. That would definitely create precise answers, with a clear context and without requiring to build the knowledge base
Do you think it's possible ?
Thanks
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