Alert the assigned rep when a request they are assigned to gets a reply/update.
Is it possible to make it so that when a request gets updated or replied to by a customer, whoever the assigned support rep is from our team will get notified? I don't want
all of our reps to get notified every time any request gets replied to (I know how to set that up), only the ones they are
assigned to.
I've looked but didn't see an option to make an alert to "notify assigned support rep."
Thanks!