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We want to force our users to enter some explanation strings when a multi-select field has been utilized. I can't understand the reason for the usage restriction of Multi-Select fields as a primary field. This is a simple "Display hidden mandatory field if a field has been utilized" condition.

29 users like this idea.
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  • 2 years ago

This thread was create 2 YEARS AGO. The community has been continuously asking for this to be made available throughout these 2 years...and still nothing other than 'stay tuned'. 

Big +1 here from me, but disappointing to see that this change hasn't been made after 2 years of consistent asking. 

  • 2 years ago

The custom lookup field beta is available in the New UI, Adam. Hit us up at support@zohodesk.com if you'd like to get that enabled on your portal. 


Regards,
Ash | Zoho Desk

Hello Zoho team,
Are you going to implement this feature anytime soon?
Feels like it's a very common issue and would be rather appreciated as there are several threads on the same topic!
Thanks,
Quentin

  • 2 years ago

Unfortunately, we do not any concrete updates or ETA at this time, Quentin. Stay tuned.


Regards,
Ash | Zoho Desk

Huge +1 for me as well. Would diffently be useful for us whom are selling complex product/services

  • 1 year ago

Noted, Jonas. Thank you for chipping in.


Regards,
Ash | Zoho Desk

  • 11 months ago

Any update on this?

  • 11 months ago

I am afraid not, Raantjes. We will keep you updated when there is any news on this front.


Regards,
Ash | Zoho Desk 

Definitely have no idea why this feature doesn't exist. It's a painfully obvious one, and would fix my situation perfectly. The fact you can only have 10 rules means you can't use checkboxes either. 

  • 11 months ago

Understand the need, James. We will try to offer this as early as possible.


Regards,
Ash | Zoho Desk

I need this as well why does this not exist?

Hi Aaron,
We currently don't have any updates on this topic. Sorry to disappoint you.

Regards,
Ajith | Zoho Desk

Hi Aaron, this feature is now available in beta and can be enabled upon request. Let us know if you’d like us to activate it on your portal.

Regards,
Ajith | Zoho Desk

  • 5 months ago

 can you give me access to this feature please?

I've enabled this on your portal now, raantjes.

Regards,
Ajith | Zoho Desk

  • 5 months ago

 please enable this feature. Thanks

This has been enabled on your portal, Sahra. 

Regards,
Ajith | Zoho Desk

  Could you please enable this feature on my portal ? 

Welcome to the Zoho Desk Community @Admin Eutel :) Enabled this functionality for your portal

Cheers,
Shivani | Zoho Desk

Hi,
Could you please enable this feature on my desk?
Regards,
Ram

Enabled the functionality @Ram :)

Cheers,
Shivani | Zoho Desk

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