What we’re asking for

Let admins insert a widget section between native sections in the Ticket Properties panel, as part of the native UI. The native sections (Contact Info, Key Information, Primary Details, Coverage Details, etc.) would stay exactly as they are, and we could tell Zoho: “between these two sections, place this widget.”

In the screenshot above, picture the highlighted section as a widget we control, sitting right in line with the native sections around it. Even a small one would make a big difference.

Why current widget placements don’t solve this

Right now every widget location makes the agent do something extra first: open a side tab, click an icon, or switch views. The alternative is a widget that replaces the entire properties panel, and then we lose the native UI completely.

The Ticket Properties panel is where agents are already looking on every single ticket. That’s the real estate we need, and we should be able to dedicate part of it to our own content without giving up everything Zoho already does well there.

What this would unlock

• Business specific context shown inline (calculated values, external data, status indicators, quick actions) without extra clicks
• A cleaner agent experience that keeps the native layout and adds to it
• Customization that fits each business instead of forcing every business into the same field structure

Why it matters

This would be a huge win for us, both for the UI and for how our team works every day. It would also put Zoho Desk ahead of competitors by giving customers the flexibility they need to run their own businesses on the platform.

Please upvote if this would help your team too.