Announcement: Deprecation of Certain Feeds Capabilities in Zoho CRM

Hello Enterprise Community,

We hope you're all doing well. We would like to inform you about some upcoming changes to Feeds in Zoho CRM.

As part of our ongoing effort to enhance the user experience and streamline functionalities, certain capabilities in the Feeds module will be deprecated. This change is necessary as we focus on improving core features and ensuring Zoho CRM remains agile and effective for all users.

Key Capabilities to be Deprecated:

Adding auto-follow rules
Viewing inactive/ dormant records
Viewing records followed by you

What This Means for You:

Existing data and posts in Feeds will remain accessible, but the above-mentioned functionalities will no longer be available.
We recommend you take a look into the below given workarounds in preparation for this change.

Here are some workarounds:

Workaround for Viewing inactive/ dormant records
If you have been using view inactive/ dormant records in feeds module, we have a workaround for you.
Go to the module whose inactive/dormant records you want to view. Let's say the "Leads" module, for example.
In the advanced filter on the left, choose between the two filter parameters: touched records or untouched records, from the system-defined filters.
Define the filter criteria and apply the filter to view records that are touched or untouched.

Workaround for Viewing records followed by you

If you follow a record, you will be able to view that record, get active notifications from feeds in Signals whenever there is an update, and you can see a thumbnail of your profile image in the related list as followers.

Deprecation and retention criteria for auto-follow rules

For all new subscriptions, auto-follow rules will not be available.
For existing users,

If you have configured auto-follow rules and you have records actively indexed by the criteria, then auto-follow rules alone (among the three mentioned above) will be retained in your organization.
If you have not configured any auto-follow rules thus far, the feature will be removed from your organization.
If you have configured auto-follow rules and there were/ are no records matching the criteria created, then the feature will be removed from your organization. However, if you'd like to retain the feature,please write to our support team (support@zohocrm.com) to validate your request to retain.

We appreciate your continued support and look forward to making Zoho CRM an even more powerful tool for your business.

Thank you,
ZOHO ENTERPRISE SUPPORT