Announcing a change to how null values in formulas are computed in Zoho CRM

Dear All,

We hope you're well!

As you all know, the formula field is a versatile field that enables you to perform varied computations, from simple math to concatenation to field value comparisons.

To learn more about the different capabilities of formula fields, read Data types in formula fields.

What's the change?

Previously, if the value of a participating field was empty, the formula field considered its value to be "0". This is logically incorrect, as zero is a value, whereas null/blank is the absence of a value, which are not the same. This has resulted in erroneous calculations.

We've fixed this behavior.

Henceforth, any formula field without a value will not be computed. The returning value in the formula field will be blank.

Let's understand using an example.

Zylker storage is a physical unit that rents out storage spaces. To help visitors know the price beforehand, Zylker has configured a formula field.

Formula: Rent= No. of storage units * price * duration

Syntax: (${Leads.Price per unit}*${Leads.Number of units}*${Leads.Period of storage required})

As you can see from the image, the "Period of storage required" or duration field is empty. CRM used to consider no value to be 0 and returned 0.

After the update, the rent field will be blank, per the corrected logic.

In cases where the zero or blank value doesn't impact the output (for example: addition), the calculated output will consider a lack of input as zero.

Formula: Rent= (No. of storage units * price * duration) + tax

Syntax: (${Leads.Price per unit}*${Leads.Number of units}*${Leads.Period of storage required})+${Leads.Tax}

In the above image, you can see that even if the tax field is empty, it doesn't hinder the calculation, and so the formula calculates the rent in this case.

That's all for this announcement. We'll roll this behavior out to all users in all DCs shortly. To learn more about formulas, read Building Formula Fields .

Thanks!

P.S. This enhancement is being rolled out for all users in a phased manner.

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Focus Group Webinar - Streamline Record Creation with Wizards
Hi there, With all the time your users spend on record creation, do you feel like they have the most seamless experience while doing it? For different types of records or those with a LOT of fields, do your users spend time navigating to enter data repeatedly?
Notes and Attachments visibility can now be restricted based on profiles
Dear All, We hope you're well! We are here with a quick update about Notes and Attachments profile permissions. In the past, a record's Notes and Attachments were visible by default to all users with record access. However, as notes and attachments can
Identify and prioritize profitable deals: Zoho CRM Forecasts help users focus on revenue-driving opportunities
Post moderated on: 7th November: Release update: This feature is now available for users in all DCs. Dear Customers, We hope you're well! At any given time, a sales rep handles multiple deals, each progressing at its own pace. But not all deals will succeed—some
Gain control over record sharing with portal users through our new enhancement: criteria-based data exposure
Dear Customers, We hope you're well! Portals is a self-service avenue through which your clients can access and manage their direct and related data in Zoho CRM. This empowers them to be more independent and enables them to experience a sense of transparency
Context and convenience just got better with Zia's email intelligence
Dear Customers, We hope you're well! We are in 2024, and email as a tool is only getting more powerful each day. While it enables seamless daily correspondences, we are here with a set of abilities that will enhance your user experience and save several