Hello,

We are pleased to announce a revamp of the existing add-on structure and pricing in Zoho Sign. In the coming weeks, we will be introducing Zoho Sign Credits, a common add-on which will apply across features and integrations that incur additional cost via purchase of add-ons. Zoho Sign Credits will replace our existing add-ons - the API credits and the SMS credits, which will be discontinued - to establish a standardized credit consumption system. This will, however, not effect any change in pricing or cost. 

We recently announced that we will soon allow signers to sign documents via third-party digital signature providers and add digital timestamps from timestamping authorities (TSA) to documents. These features require integrating with the services provided by various regional Certificate Authorities (CA) and using the digital certificates issued by them to sign and seal documents. There is a cost paid to the vendors facilitating such processes and these features will, therefore, consume Zoho Sign Credits upon introduction to cover the additional cost incurred. More information will be made available shortly before the release of these features.

We believe that this revamp will make it easier for organizations to determine their add-on requirements and the associated cost at the time of purchasing licenses or renewing their subscriptions. It also paves the way for us to implement more features that are serviced by third-parties and incur additional cost without changing our pricing structure again.

The Zoho Sign Credit is a prepaid add-on that will require additional purchase on top of the subscription cost of the Zoho Sign general licensing plans. Zoho Sign Credits will be consumed when users in an organization use features and integrations that incur additional cost via purchase of add-ons.

Each Zoho Sign Credit will cost 10 cents or 0.1 USD and they can be purchased in denominations of 500 (e.g. 500 credits for $50 and so on). You will be able to purchase Zoho Sign Credits from Accounts > Admin > Subscription details. Add-on pricing is subject to regional conversion rates for local currencies as usual.

The table below outlines a list of the features and integrations in Zoho Sign that currently require the purchase of add-ons. It also provides a comparison between the existing add-on consumption model and how it will change with the introduction of Zoho Sign Credits.

All organizations subscribed to a paid Zoho Sign license—Standard, Professional, Enterprise, API, or a Zoho bundle that includes Zoho Sign—Zoho One, Zoho PeoplePlus, Zoho Contracts, will be able to purchase and use Zoho Sign Credits for the features and integrations supported in their plan or bundle. 

You will be able to monitor the usage of your organization's Zoho Sign credits from Settings > Admin > Subscription details.

Yes, you will be able to set reminders that notify you when the Zoho Sign Credits left in your account reach a low and a critical threshold. You will be able to define these thresholds based on usage in your organization's Subscription details page.

If you feel this change might disrupt your usage of Zoho Sign, feel free to let us know and we will look to assist you accordingly. For further details or any assistance, feel free to comment below or write to support@zohosign.com. And do keep following us closely on this space for more exciting announcements very soon. 

Happy Zoho Signing!

Cheers.

Sai Anand