App Spotlight: Squaretalk Axiom

App Spotlight: Squaretalk Axiom

App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all apps.



Squaretalk Axiom
The ultimate in flexibility and ease of integration, Axiom's cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.


Business needs
Many Zoho clients need advanced telephony services natively integrated across the entire Zoho ecosystem. They need this technology to leverage their CRM data and constantly update it with new information. 

They also need technology that enables them to optimize customer communication and personalize every interaction. This is what Axiom does best.  

Solution
Squaretalk Axiom’s native integration with Zoho lets you set up your call center quickly, connect your phones and chosen Zoho product, and start working. It offers a robust set of features and the unique ability to customize additional integrations quickly and easily. Its rich feature set includes all you need to guarantee connectivity and security from any location.  
  • Launch calls from Zoho with a single click. Leverage key information including call history, recordings, notes, and other caller or agent data.
  • Enjoy robust VoIP security infrastructure that reduces exposure to non-trusted networks, blocks threats, and allows secure communications and business collaboration.
  • Forward your clients to the agent with the right skills, including language and technical expertise, and provide the agent all the info they need to personalize every interaction.
  • Target the drivers of business success and optimize performance by tracking call center metrics—including, wait time, missed call rate, and call volume — all in one place. 

Benefits
  • Axiom also includes intelligent call routing, call recording, coverage for over 100 countries and 3762 area codes, spam checking, and much more.
  • These features are designed to increase productivity results of your agents. 

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