App Spotlight: TeamViewer for Zoho Desk
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TeamViewer
for Zoho Desk
The TeamViewer integration for Zoho Desk enables agents to
initiate remote sessions directly from the Tickets screen. This
integration provides easy collaboration while streamlining work
processes. Customers join the session with a simple click, and agents
receive a notification when a customer is online.
Get the app here
Business
needs
The increasing complexity of providing technical support to
internal employees and external customers has challenged IT and
customer support departments around the world. Moreover, because the diversity
of devices is expanding, this trend is expected to
continue, with the number of connected devices estimated to surpass 40
billion by 2025 according to IDC.
Solution
TeamViewer has collaborated closely with Zoho to integrate
TeamViewer remote access and control functionality into Zoho Desk. IT
admins can securely connect to any employee device to enable a service or
troubleshoot an issue. Similarly, customer support representatives can swiftly
and easily support existing customer devices through the Zoho Desk system.
Benefits
- Empower
your team to reach out to customers easily. Increase your support agent
productivity and give power to your pre-sales teams to interact with
prospects more widely
- Minimize
the need for agent training. The seamless user interaction and pre-configured
environment removes the cost of having agents spend time in training
sessions
- Have
all your data in one place. The combination of Zoho and TeamViewer
enables companies to generate smart reports of connections and connection
data correlated with specific customers, leads, or tickets.
Get the app here
Access your files securely from anywhere
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