App Spotlight: TeamViewer for Zoho Desk

App Spotlight: TeamViewer for Zoho Desk

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TeamViewer for Zoho Desk


The TeamViewer integration for Zoho Desk enables agents to initiate remote sessions directly from the Tickets screen. This integration provides easy collaboration while streamlining work processes. Customers join the session with a simple click, and agents receive a notification when a customer is online.

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Business needs


The increasing complexity of providing technical support to internal employees and external customers has challenged IT and customer support departments around the world. Moreover, because the diversity of devices is expanding, this trend is expected to continue, with the number of connected devices estimated to surpass 40 billion by 2025 according to IDC.

Solution

TeamViewer has collaborated closely with Zoho to integrate TeamViewer remote access and control functionality into Zoho Desk. IT admins can securely connect to any employee device to enable a service or troubleshoot an issue. Similarly, customer support representatives can swiftly and easily support existing customer devices through the Zoho Desk system.



Benefits
  • Empower your team to reach out to customers easily. Increase your support agent productivity and give power to your pre-sales teams to interact with prospects more widely 
  • Minimize the need for agent training. The seamless user interaction and pre-configured environment removes the cost of having agents spend time in training sessions
  • Have all your data in one place. The combination of Zoho and TeamViewer enables companies to generate smart reports of connections and connection data correlated with specific customers, leads, or tickets.

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