App Spotlight: Unbabel for Zoho Desk

App Spotlight: Unbabel for Zoho Desk

App Spotlight brings you hand-picked apps to enhance the power of Zoho. Explore Zoho Marketplace for all apps. 




Unbabel for Zoho Desk


Powered by state-of-the-art AI and a worldwide community of translators, Unbabel delivers translation at enterprise scale, enabling users to serve customers in any language, with fast, native-quality translations of customer support tickets. 

Get the app here

Business needs


If you are reaching out to a global customer base assuming that all your customers speak your language, you may end up not serving them well. Online content used to be mostly in English in 1996 (80%), but now English makes up only about a quarter of content online (25.3%). 

Currently, there are two approaches to translation.

i. Machine only, which lacks the necessary quality for a reliable customer experience. 

ii. Human only, which makes scaling unfeasible given the exponential increase in digital content.

Given expanding markets, the rising bar on customer experience, and customer preferences for their native languages, neither of the two approaches alone are enough. Companies and brands need the next level of multilingual support. 


Solution

A multilingual customer support experience built on a hybrid approach: Advanced AI for speed and scalability, and human translators for native quality translation. Unbabel for Zoho Desk helps your company delight customers and empower teams in every language you need. Your agents bring the support skills and Unbabel brings the language skills, no changes to your workflow required. 



Benefits

  • Improve customer satisfaction by enabling your customer support agents to serve global customers in their own language, with fast, fully integrated translations of your customer support tickets
  • Provide comprehensive multilingual coverage without changing your current support processes
  • Build a more effective, scalable, and flexible support team by recruiting your agents for their support skills, not their languages

Get the app here


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