App Spotlight: Xtend for Zoho CRM
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Xtend for Zoho CRM
Save time by showing the caller’s up-to-date information on the agent’s screen for efficient problem-solving. Deliver exceptional customer experience using enhanced reporting capabilities that help agents quickly access information and address customer queries.
Business needs
- Marketing teams often face challenges in understanding, communicating, and satisfying customer needs
- You risk losing customers if you lack deeper insights into customers' requirements and related history
- When customer data is managed well, customers can be served better and enterprises can maximise campaign result
- Keeping professional and accurate marketing records for proper analysis is necessary for increasing the overall efficiency
Solution
Xtend Call Center for Zoho CRM is a perfect combination of two featured-packed solutions for seamless customer management. Once the integration is set up, you can:
- Automatically answer and manage telephone calls and save the call details in Zoho CRM
- Get a dynamic dashboard with real-time monitoring that provides a unified overview of the call center
- Help your agents access the latest information about contacts using data management techniques by enabling them to easily review and add relevant information
- Eliminate the risk of manual errors and incomplete data entry
Benefits
- Personalize communications, positively influence customers, and build good relationships
- Enable your agents to complete tasks in an efficient and streamlined manner
- Ensure that customer grievances are resolved promptly by listening to recorded calls and using them to improve processes
- Maintain accurate enterprise communication records for analysis and improvement