App Spotlight: Xtend for Zoho CRM

App Spotlight: Xtend for Zoho CRM

App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all available apps.



Xtend for Zoho CRM
Save time by showing the caller’s up-to-date information on the agent’s screen for efficient problem-solving. Deliver exceptional customer experience using enhanced reporting capabilities that help agents quickly access information and address customer queries.


Business needs
  • Marketing teams often face challenges in understanding, communicating, and satisfying customer needs
  • You risk losing customers if you lack deeper insights into customers' requirements and related history
  • When customer data is managed well, customers can be served better and enterprises can maximise campaign result
  • Keeping professional and accurate marketing records for proper analysis is necessary for increasing the overall efficiency

Solution
Xtend Call Center for Zoho CRM is a perfect combination of two featured-packed solutions for seamless customer management. Once the integration is set up, you can:
  • Automatically answer and manage telephone calls and save the call details in Zoho CRM
  • Get a dynamic dashboard with real-time monitoring that provides a unified overview of the call center
  • Help your agents access the latest information about contacts using data management techniques by enabling them to easily review and add relevant information
  • Eliminate the risk of manual errors and incomplete data entry

Benefits
  • Personalize communications, positively influence customers, and build good relationships
  • Enable your agents to complete tasks in an efficient and streamlined manner
  • Ensure that customer grievances are resolved promptly by listening to recorded calls and using them to improve processes
  • Maintain accurate enterprise communication records for analysis and improvement


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