App Spotlight: Xtend for Zoho CRM

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Xtend for Zoho CRM

Save time by showing the caller’s up-to-date information on the agent’s screen for efficient problem-solving. Deliver exceptional customer experience using enhanced reporting capabilities that help agents quickly access information and address customer queries.

Get Xtend for Zoho CRM

Business needs

Marketing teams often face challenges in understanding, communicating, and satisfying customer needs
You risk losing customers if you lack deeper insights into customers' requirements and related history
When customer data is managed well, customers can be served better and enterprises can maximise campaign result
Keeping professional and accurate marketing records for proper analysis is necessary for increasing the overall efficiency

Solution

Xtend Call Center for Zoho CRM is a perfect combination of two featured-packed solutions for seamless customer management. Once the integration is set up, you can:

Automatically answer and manage telephone calls and save the call details in Zoho CRM
Get a dynamic dashboard with real-time monitoring that provides a unified overview of the call center
Help your agents access the latest information about contacts using data management techniques by enabling them to easily review and add relevant information
Eliminate the risk of manual errors and incomplete data entry

Benefits

Personalize communications, positively influence customers, and build good relationships
Enable your agents to complete tasks in an efficient and streamlined manner
Ensure that customer grievances are resolved promptly by listening to recorded calls and using them to improve processes
Maintain accurate enterprise communication records for analysis and improvement

Get Xtend for Zoho CRM

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