Are RingCentral call recordings stored directly in Zoho CRM? If so, for how long?
The information surrounding the RIngCentral integration is sparse and sketchy. Call recordings are placed on the activity record rather haphazardly and are not accessible unless you are logged in as the calling user and to Ring Central as the telephony provider (to my knowledge). As a financial services company that records calls, this doesn't bode well for compliance. Can someone clarify the handling of call recordings?
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