We have created a Knowledge Base for our consumers.

Now we want to use the ASAP for web widget in our software application to show the Knowledge Base (user must login to get access to the sofware, so first they logged in into our software app. and then they see the widget)

We have enabeld the "Customers must register to access Help Center", so not everyone can submit a ticket.

The problem:

When we enabled this option the ASAP for web Knowledge Base doesn't work. The Knowledge Base is forbidden.

Solution:

We like to enable the option "Customers must register to access Help Center" & ASAP for the web Knowledge Base is still accessible