Ask the Experts 30: Automating your support operations
Hello everyone,
Welcome to Ask the Experts (ATE) 30! We're back with another round of text-based discussions.
Welcome to Ask the Experts (ATE) 30! We're back with another round of text-based discussions.
Customer support, the lifeline of every business, is about helping customers and gauging customer satisfaction. More than fixes, customers expect ownership, quick responses, follow-up, personalized support, and proactive status updates of their request.
Meeting these expectations means building automation into your ticketing system. That's exactly what Zoho Desk's automation tools are designed to do.
Zoho Desk drives ownership through assignment rules, keeps timelines on track with escalation rules, defines clear stages for ticket handling through blueprints, lets you schedule routine operations, perform bulk actions, and many more. Zia, Zoho Desk's AI, handholds support reps with ticket response drafts and summaries. Zoho Desk also lets you engage your customers through automated notifications and acknowledgments via email and chat.
This month's ATE session focuses on equipping your support operations with Zoho Desk's automation tools. Ask our experts your questions about how Zoho Desk streamlines processes for your teams, support reps, and agents.
This event is a live text-based discussion. It's not a webinar or meeting.
This session is open to all and requires no registration.
This session is open to all and requires no registration.
You can also refer to our previous year's discussions on Automation here.
Here are a few questions from the previous year's discussions.
Here are a few questions from the previous year's discussions.
1. How do I set up an automated "out of office type" response based on working hours for my instant messaging channels?
2. How can we auto-assign tickets to the resource available in the shift?
3. How to manage and auto-assign signatures as an admin for all agents, as opposed to getting agents to set this individually
4. What kind of automations do you recommend for reducing repetitive tasks so agents can stay focused?
3. How to manage and auto-assign signatures as an admin for all agents, as opposed to getting agents to set this individually
4. What kind of automations do you recommend for reducing repetitive tasks so agents can stay focused?
Ask your questions in the comments below. Get your answers live.
Join us for the live text-based discussions | |
Ask the Experts will be live on Thursday, June 25, 2026 | 8:30 AM – 4:30 PM GMT |
2:00 PM – 10:00 PM IST | |
10:30 AM – 6:30 PM CEST | |
2:30 PM – 8:30 PM GST | |
6:30 PM – 2:30 AM AEDT | |
1:30 AM – 9:30 AM PDT | |
Like and follow this post to be notified of the discussions happening in the Ask the Experts session. We're looking forward to a lively session to address your questions about automation in Zoho Desk.
See you at the session,
Lydia | Zoho Desk