Hi Zoho team,

I would like to ask if it is possible if we assign new tickets/pending response tickets to online ticket owners/users only. At the moment, I am seeing that whenever my customer responds to a ticket, it would assign to those who created it in the first place. The round-robin works but every time when the customer responds to that ticket, it would still assign to the ticket owner who responded to it(in the beginning) even though they are offline. Looking forward to your response.