Associate a multiple Projects Tasks or Issues to multiple Zoho Desk tickets

Associate a multiple Projects Tasks or Issues to multiple Zoho Desk tickets

In some cases, one or multiple Tasks or Issues can be associated to one or multiple Zoho Desk Tickets.

Example: multiple customers submitting an Issue or a feature request on an Issue or a Task already registered in Zoho Projects.

Ideally we would like to have a Field in a Zoho Projects Task or Issue where we can search one or multiple Ticket ID's / subjects from Zoho Desk and viceversa, allowing to create an N:N relationship between N tickets to N issues/tasks.

Once the Ticket is linked to the Task, you can add more. And viceversa.

This way you can also view all tickets associated to a task/issue and all tasks/issues associated to a ticket. This is helpful in project management and customer relationship management where you want to keep track of common issues/tasks/tickets.  

The association in one platform should be reflected into the other platform, i.e. associating a Zoho Desk Ticket in a Zoho Projects Task should automatically add the Task in the Ticket, and viceversa.

Upon clicking on a task from Desk should open a new browsertab with Zoho Projects Task, and vicecersa.

Having a report or view could also be helpful.

Currently we undesrtand we can create a Task from Zoho Desk as described here: https://help.zoho.com/portal/en/kb/projects/integration/zoho-apps/articles/desk-integration 

But it seems it's one-way (from Desk to Projects) and limited to 1 ticket = 1 task.

Hope all this makes sense and other Zoho users find the same need for this feature!

Or, if this can be done via Custom Function or Deluge, please point us into the right direction (with pseudocode or similar).

Thanks!




                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day



                                Zoho Marketing Automation
                                        • Sticky Posts

                                        • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                          Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
                                        • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                          Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
                                        • Zoho Desk Cheat Sheet For The Year-End

                                          Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
                                        • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                          Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions
                                        • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                          Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect


                                        Manage your brands on social media



                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now