Wanted to see if we could get some help.  Below we have outlined where we are in the process of integrating both our hard and soft phone via Asterisk (on AWS) – ZOHO API – ZOHO DESK Server.  We have gone thru several trial and error methods including the documentation from the ZOHO web site without success. 

Attached are some log files and links showing the error statements we are encountering and it seems there is a disconnect between the API and ZOHO servers. 

Our ultimate goal is for our ZOHO Desk application, a soft phone and our Yealink physical phones to work together.  In and Out calls should up in ZOHO desk for ticketing and performance tracking. 

Any assistance would be appreciated. 

Thanks

Nirav